Airlines Customer Service Remote Jobs, Remote Airline Jobs Atlanta Apply In USA ( Customer Assi[...]

October 8, 2026

About the Role

Company: American Airlines

Position: Customer Assistance Representative

Location: Sacramento, USA

Hours: 8 per week

Pay: $20 per hour

Qualification: Graduation (High school or equivalent)

Responsibilities

Greet customers at the airport and at ticket stations.
Review ticket area to ensure compliance with policies and procedures.
Assist customers with kiosk bag handling (e.g., shipping, receipts).
Maintain and troubleshoot kiosk machines.
Collaborate with kiosk technology team to resolve issues.
Document and resolve customer problems using the application system.
Monitor and clean travel documents (passports) and other related items.
Help customers search for and retrieve bags, assist with credit card transactions, and verify documentation.
Answer customer queries regarding baggage allowances and other services.
Confirm and authorize documentation and kiosk usage per regulations.
Provide guidance and instructions to customers on board procedures.
Follow government regulations (FAA, TSA) and company policies.
Report incidents and assist with operational tasks as required.
Assist with cargo/customer workload at bus stations.

Qualifications and Requirements

High school graduate or equivalent.
Good communication skills and friendly demeanor.
Ability to use company systems and software.
Basic knowledge of airport regulations and procedures.
Adaptability and willingness to learn.

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