Call Centre Assistant

September 24, 2026

Job Summary

University Hospitals of North Midlands (UHNM) is recruiting Call Centre Assistants for the 24/7 Operator service at Royal Stoke University Hospital, Newcastle Road, Stoke‑On‑Trent, ST4 6QG. This permanent, full‑time position offers a salary of £24,465 per annum plus statutory enhancements.

Responsibilities

Operate a busy 24/7 telephone switchboard to provide information, enquiry and critical emergency response to patients, staff, GP’s and other healthcare professionals.
Handle general enquiries and internal critical emergency procedures with calm and effective communication.
Cover a flexible rota of 5 days in 7, shift times 6am–10pm, including night shifts when required.

Qualifications

GCSE standard education.
Experience of working in a customer‑service environment.
Proficiency with PCs and Microsoft Office.

Desirable

Customer service qualification.
Experience in a Call Centre / multi‑line telephony role.

Essential Skills & Knowledge

Well‑developed communication skills.
Flexibility to cover a variety of shifts, sometimes at short notice.

Personal Qualities

Calm, rational approach to difficult situations with empathy and assertiveness.
Aware of own limitations and escalation when necessary.

Additional Information

UHNM is an inclusive employer committed to diversity, equality and professional development. This role is subject to the Rehabilitation of Offenders Act and Disclosure and Barring Service checks. Applicants requiring current Skilled Worker sponsorship will be considered alongside all other applications.

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