Chat Support Specialist (WFH/Flexible Hours) at Computer CORE Remote

September 24, 2026

Chat Support Specialist (WFH/Flexible Hours) job at Computer CORE. Remote.

Department: Customer Service
Reports To: Customer Support Manager
Job Type: Full-Time/Part-Time

About Us:
Computer CORE (Community Outreach and Education) is a 501(c)3 nonprofit organization dedicated to empowering individuals through technology, education, and career development support. We believe in creating opportunities for personal and professional growth in a diverse and inclusive environment. We are seeking a highly motivated and detail-oriented Chat Support Specialist to join our team and contribute to our commitment to customer satisfaction.

Job Summary:
The Chat Support Specialist will be responsible for providing exceptional customer support through live chat. This role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, a friendly demeanor, and the ability to handle multiple chats simultaneously.

Key Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information regarding products, services, and policies.
- Address customer concerns and resolve issues efficiently and effectively.
- Diagnose and troubleshoot customer issues using provided tools and resources.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Maintain detailed and accurate records of customer interactions and transactions.
- Document frequently asked questions and common issues to help improve the knowledge base.
- Strive to exceed customer expectations and maintain a positive customer experience.
- Collect and relay customer feedback to help improve products and services.
- Collaborate with other team members to ensure consistent and high-quality customer support.

Qualifications:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer support role, preferably in a chat or online support environment.
- Excellent written communication skills with a focus on grammar and clarity.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Ability to multitask and manage multiple chats simultaneously.
- Familiarity with customer support software and CRM systems.
- A friendly and empathetic demeanor with a passion for helping others.
- Ability to work flexible hours, including evenings, weekends, and holidays if required.

Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career growth and advancement.
- Employee discount on company products/services.
- Friendly and supportive work environment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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