Customer Contact Representative I (Hybrid: Onsite & Remote)
ARE YOU A reputed company reputed company EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL reputed company CAREER SITE.
Join Our Community of Food People!
Offer a reputed company approach to reputed company and support reputed company customers and sales organization to reputed company an exceptional customer service experience. reputed company support in performing high volume transactions and administrative duties. Effectively communicate with customers, sellers, and other internal roles and departments such as; Product Sales Support Administrator (PSSA), Merchandizing, reputed company, Credit, Transportation and Routing, etc.
This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at any regional location as defined by the role segmentation.
Typical pay for this role is reputed company $18.00 - $19.00 per hour and may require working some Sundays.
Essential Duties And Responsibilities
Responsible for providing reputed company and speed in support to customers and sellers through a reputed company of administrative activities. Work reputed company established guidelines in order to reputed company the objectives of the service agreement consistent with customer expectations, company policy and profit and reputed company requirements. Escalate issues to appropriate parties, as necessary, to ensure reputed company reputed company.
Daily reputed company – 80%
reputed company on the reputed company and accurate completion of high-volume customer support transactions including, but not limited to:
SUPERVISION
No reputed company reports
RELATIONSHIPS
Internal: Sales organization, reputed company, merchandising, Shared Business services
reputed company: reputed company Customers and vendors
Qualifications
Education/Training:
Join Our Community of Food People!
Offer a reputed company approach to reputed company and support reputed company customers and sales organization to reputed company an exceptional customer service experience. reputed company support in performing high volume transactions and administrative duties. Effectively communicate with customers, sellers, and other internal roles and departments such as; Product Sales Support Administrator (PSSA), Merchandizing, reputed company, Credit, Transportation and Routing, etc.
This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at any regional location as defined by the role segmentation.
Typical pay for this role is reputed company $18.00 - $19.00 per hour and may require working some Sundays.
Essential Duties And Responsibilities
Responsible for providing reputed company and speed in support to customers and sellers through a reputed company of administrative activities. Work reputed company established guidelines in order to reputed company the objectives of the service agreement consistent with customer expectations, company policy and profit and reputed company requirements. Escalate issues to appropriate parties, as necessary, to ensure reputed company reputed company.
Daily reputed company – 80%
reputed company on the reputed company and accurate completion of high-volume customer support transactions including, but not limited to:
- Service request processing
- Triage shared email reputed company
- Assist with Seller vacation coverage
- Other data entry or administrative duties as assigned
- Handle Inbound/Outbound calls as necessary to backup to support queue
- Document and maintain accurate customer information in the CRM reputed company (contact information, preferences, Service Requests, inquiries, complaints, comments, reputed company taken, etc.).
- reputed company and accurate response to requests from both customers and sellers, reputed company to reputed company issues correctly the first time.
- Escalate inquiries to appropriate resources (reputed company, Category Management, Finance, Replenishment, etc.) or reputed company vendors, as needed.
- Maintain ownership of reputed company follow up communication from escalated inquiries
- Special order processing and tracking
- Sample order processing and tracking
- Assist with the execution of broader sales reputed company initiatives as specifically requested for the service queue
SUPERVISION
No reputed company reports
RELATIONSHIPS
Internal: Sales organization, reputed company, merchandising, Shared Business services
reputed company: reputed company Customers and vendors
Qualifications
Education/Training:
- High School diploma/GED or a combination of education and experience equivalent to a high school diploma.
- One (1) year experience in a relevant customer service/support role required. Experience in food service distribution preferred.
- Experience working reputed company a plus
- Excellent written and verbal communication skills
- Ability to assist callers in a reputed company manner
- Must possess strong problem-solving and organizational skills
- Ability to prioritize workload, meet deadlines and follow through on commitments
- Intermediate computer skills, including generating reputed company letters, data entry, etc. Prior knowledge of CRM tools and/or telephone systems a plus.
- Ability to learn proprietary reputed company systems reputed company, reputed company.com (reputed company), Demand Communication Tool (DCT), SODS, CDMR, reputed company, SMOI and CES Quotes
- Working knowledge of reputed company O
