Customer Service, Call Center

October 27, 2026

Job Description:

Manage inbound calls and/or virtual teller sessions
Resolve fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries
Refer quality loan referrals based on member needs
Gather information, analyze facts, and educate members on appropriate products and services
Deliver one-point resolution and a positive member experience
Present information in one-on-one and small-group situations
Use virtual banking technology and quickly learn and access products
Adhere to Member Care and credit union procedures and policies
Learn additional tasks to advance to Member Experience Advocate II
Achieve individual, team, and organizational goals
Communicate consistently with the leadership team
Participate in team, organizational, and community initiatives
Complete required training on time
Maintain current knowledge of applicable compliance rules and regulations
Work Monday–Sunday during department hours of 7:00 am to 8:00 pm

Requirements:

High school diploma or equivalent from an accredited institution
Some college preferred
Minimum 1–3 years' experience or combination of education and experience
Previous customer service, banking, and/or call center experience required
Working knowledge of Word, Excel, and Explorer
10-key skills
Functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act
Ability to work full-time hours, with additional hours as necessary
Quiet workplace for remote work
Power and high-speed internet over 100MB minimum
Video capability, with 1.5 Mbps up and down recommended
Candidates must meet technical requirements before the first day of training
Bilingual English/Spanish preferred

Benefits:

Employee growth and development opportunities
Required training and knowledgebase learning opportunities
Remote work arrangement
High-speed internet and video capability requirements for remote work
Equal Opportunity Employer

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