Customer Service Specialist
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA’s benefits, check out our Candidate Guide.
CNA currently has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents and brokers within the US.
JOB DESCRIPTION:
Essential Duties & Responsibilities- Performs a combination of duties in accordance with departmental guidelines:
- Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.
- May utilize logs or other tools to track and update issues.
- Provides user assistance within applications.
Supervisor or above
Skills, Knowledge and Abilities- Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
- Strong analytical skills with the ability to work independently and proactively to identify and resolve problems.
- Solid computer skills including Microsoft Office Suite and other business related software.
- Strong organizational skills including the ability to handle multiple tasks and prioritize work.
- General knowledge of the insurance industry.
- Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution.
- Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration
- Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions.
- Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.
- High school diploma, GED or equivalent experience.
- Typically a minimum of one year of relevant experience.
