Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A small virtual medical clinic is seeking a part-time Virtual Medical Receptionist & Patient Support Assistant to serve as a primary point of contact for patients and support the clinic's day-to-day administrative operations.

The primary focus of this position is customer service and patient communication. The VA will:

• Answer incoming calls
• Schedule appointments
• Assist patients with payments
• Monitor communications within the electronic health record
• Complete routine administrative follow-up

A healthcare background is helpful but not required. The client emphasized that strong customer service experience, phone skills, professionalism, and the ability to calmly assist or de-escalate patients are more important than prior medical knowledge.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Qualifications

• Previous customer service experience required
• Phone-based customer service or receptionist experience strongly preferred
• Executive assistant or administrative support experience preferred
• Healthcare or medical office experience is a plus but not required
• Strong written and verbal English communication required
• Native or near-native English speaking ability required
• Experience scheduling appointments and managing customer records preferred
• Comfortable handling confidential patient information
• Basic Google Sheets and Microsoft Office proficiency
• HIPAA certification is not required at hire; appropriate certification can be completed during onboarding

Requirements

• Contracted Hours per Week: 20 Hours (Hours may increase by the end of the year based on business needs and performance)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 10:00 AM – 2:00 PM EST
• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Benefits

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!