[Hiring] Virtual Receptionist @Ruby Receptionists

October 19, 2026

Role Description

As a Virtual Receptionist, you'll help create positive first impressions and meaningful interactions for our customers and their callers by:

Answering calls
Scheduling appointments
Delivering empathetic, articulate, and professional assistance to inbound callers across various industries
Seamlessly switching between unique client protocols, data entry systems, and customized call scripts across two monitors
Meeting and exceeding core KPI's, including schedule adherence, average call wrap-up times, and Quality Assurance (QA) standards

This position requires the ability to work a weekend day and holidays, as Ruby operates 24/7/365 days a year.

Qualifications

Located within 50 miles of San Antonio, Texas
A minimum typing speed of 40 WPM
Comfort navigating multiple software platforms simultaneously
A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions
A proven track record of self-motivation and reliable attendance
Preferred: Experience in a high-volume call center, customer service, or administrative role
Preferred: Proficiency in Office 365
Preferred: Bilingual (Spanish/English) is a plus!

Requirements

PC/Laptop running Windows 11 or higher (Chromebooks, Macs/Apple products, and tablets are not compatible)
Dedicated, direct-wired Ethernet connection required (Wi-Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections)
Internet speeds of 50 Mbps Download/10 Mbps Upload
A web camera
Professional-grade wired headset with built-in microphone
Two monitors with a minimum screen resolution of 1600x900
Employees must supply their own compliant hardware during initial onboarding. After 90 days, Ruby will provide company-issued equipment

Benefits

$19/hr
Comprehensive Medical, Dental, and Vision Insurance
401(k) with company match, plus an Employee Stock Ownership Plan (ESOP)
Paid Time Off (PTO) - 2 Weeks Paid Vacation in Year 1
Life Insurance Policy
Legal Assistance

Company Description

Ruby is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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