INTERNATIONAL INTERPRETER

GLOBO is looking for international qualified interpreters who want to help their community while enjoying a flexible work arrangement, such as telephonic interpreting (TI), video interpreting (VRI), and shift engagement (available based on the business needs).

You must reside outside of United States to be considered for this role.

This is an international position; therefore, you will work from your home office when providing remote interpreting services.

About the role:

As an International GLOBO Interpreter, you need to:

  • Represent GLOBO during remote/virtual encounters with the clients.
  • Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
  • Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
  • Answer all client calls professionally, relaying the first name and interpreter ID for every call.
  • Always use polite forms of expression, enunciate clearly, and strive to provide legendary customer service, even in emotionally charged situations.
  • Conduct intake and pre-session scripting for each client.
  • Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
  • Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.

Technical Requirements for Remote Work (TI/VRI) are:

  • High-speed wired internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
  • A noise-canceling quality hardwired headset.
  • Computer/laptop device.
  • Webcam.
  • HIPAA-compliant workspace area with good lighting.
  • Solid background suitable for virtual calls.

Your Background and Experience:

  • Complete fluency in English in addition to your mother tongue.
  • Depending on the language pair, 2+ years of documented professional interpreting experience is desired.
  • Excellent cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
  • Medical terminology knowledge and the ability to reference medical glossaries during interpretation.
  • Training Program in the interpreting and/or language industry is a plus.
  • You must submit a translated copy of your criminal background report/clearance in the onboarding process.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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