Jetblue careers

September 16, 2026

The Airport Operations Crew provides award-winning customer service to Customers in the airport. The Crewmember checks in and verifies Customersu2019 personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.nnEssential Functions:nn tVerify Customesu2019 personal identificationn tTag, lift, and handle Customer luggagen tAnnounce flight arrivals, departures, and pre-boarding information via the public address systemn tCommunicate with our Customers to keep them constantly informedn tOffer ancillary products to our customers such as u201ceven more speedu201d and u201ceven more spaceu201dn tCoordinate various duties with coworkers and other departments to ensure proper handling of Customersn tHelp prepare aircraft cabin for Customer boarding and departure, which includes cleaning of seats, seat-pockets, and floorn tOperation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.n tAssist Customers with special needs, e.g. Customers who need assistance in boardingn tCrewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)n tOther duties as assignednnMinimum Experience and Qualificationsnn tHigh School Diploma or General Education Development (GED) Diploman tAt least eighteen (18) years oldn tOne (1) year customer service or sales experiencen tStrong interpersonal and listening skillsn tComplete fluency in written and spoken Englishn tSuccessfully complete a customer service assessmentn tMust be able to adhere to JetBlue Uniform Policy Manual Standardsn tAble to travel and/or work variable hours, flexible shifts, including holidays and weekendsn tExperience using a mouse, computer, keyboard and basic word processing, email and office applicationsn tMust be able to use handheld radios and microphones to communicate with operations and make all terminal announcementsn tMust be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badgen tExperience performing under pressure and within fixed time constraintsn tDepending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airwaysu2019 insurance standardsn tDepending on location, may need to acquire and maintain a United States Customs Clearancen tAvailable for occasional overnight travel (10%)n tLegally eligible to work in the country in which the position is locatedn tAuthorization to work in the US is required, this position is not eligible for visa sponsorshipn tPass apre-employment drug testnnPreferred Experience and Qualificationsnn tTwo (2) years customer service, volunteer experience or sales experiencen tKnowledge of customer service principles and practices stronglyn tExperience working with various forms of payment (cash, credit cards, travelers checks, etc.)n tPrevious airline experiencen tBilingual skillsn

Apply Now

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...