Lead Collector at Hilton: 100% Remote (Orlando, FL)

October 20, 2026

Title: Lead Collector-Orlando

Job ID: 25964

Area of Talent:Corporate

Category:Finance

Location:Orlando, FL

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s why you will love it here:

Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture
Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
Perks at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!

This is a remote role for candiadtes living in Las Vegas, NV.

What Will I be Doing?

The Lead Collector is responsible for assisting management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures. The Lead Collector will also be responsible for assisting staff with questions concerning processes and procedures. The Lead Collector must have a solid understanding of the Fair Debt Collections Practices Act and will be responsible for preparing periodic reports on team specific tasks/goals and performing collection functions as the department’s workload determines.

What Are We Looking For:

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

High School Diploma/GED
Excellent interpersonal and communication skills
Proficient in Word, Access and Excel
Must meet federal and state licensure requirements

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

Associate’s Degree/College Diploma
3-5 years of experience
2+ years of supervisory experience
Experience in 3rd party collections
Experience in Timeshare/Vacation Ownership

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Are you an organized self-starter with experience working in a multifaceted environment? Don’t miss your opportunity to join the diverse team at Hilton Grand Vacations!

The Lead Collector is responsible for assisting management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures. The Lead Collector will also be responsible for assisting staff with questions concerning processes and procedures. The Lead Collector must have a solid understanding of the Fair Debt Collections Practices Act and will be responsible for preparing periodic reports on team specific tasks/goals and performing collection functions as the department’s work load determines.

Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
Monitor team performance by auditing and finding opportunities and provide feedback as needed through various KPI reporting metrics
Lead all aspects of quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law.
Contact delinquent owners by telephone and mail in an attempt to retrieve outstanding payments due.
Communicate company policies and procedures in conjunction with collection tactics and practices.
Assist all members of collections staff with daily processes and procedures when required.
Assist management with the handling of owner requests and complaints.
Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff
Assist with mentor and development, empower team members by coordinating team building activities and recognizing high performers, as well as listen to team member’s feedback to resolve any issues or conflicts.
Provide support for supervisors when they are out of office.
Assist in special projects as requested by management.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...