( Member Service Specialist I ) Remote Jobs Hiring, Disney Remote Jobs Florida @ Apply Today For Job

Overview

Member Service Specialist I – Salary: $20-30/Hour – Company: Disney – Location: Florida, USA – Educational Requirements: Bachelor's Degree (or GED).

Responsibilities

  • Cope with inbound telephone calls and offer international‐elegance member support.
  • Attain and adhere to all contact center performance standards, targets, and objectives.
  • Provide additional products and services to meet member needs while offering affordable solutions and options to maximize members' financial well‐being.
  • Follow partner Federal Credit Union policies and procedures while assisting members.
  • Respond to member inquiries and resolve issues in a timely, professional manner.
  • Use more than one computer application to view account information, perform transactions, and file adjustments.
  • Maintain a provider recognition on every member interaction with the intent of delivering a first‐rate member experience and loyalty.

Qualifications

  • Capability to work a hybrid schedule.
  • Typing proficiency and ability to speak and listen simultaneously.
  • Ability to troubleshoot common computer/tool problems on widely used operating systems, browsers, and applications.
  • Familiarity with and comfort level operating with new and emerging technology.
  • Top‐notch customer service skills.
  • Validated verbal and written communication abilities, including smartphone etiquette.
  • Teamwork skills.
  • Problem‐solving and decision‐making skills.
  • Strength in conflict resolution.
  • Adaptability to change; flexibility.
  • Time‐management and organizational skills.
  • Ability to juggle several related software programs including Microsoft Outlook.
  • Confirmed understanding of cell and online banking structures and functions.

Desired Qualifications

  • Experience in monetary services, banking, or credit union.
  • Call center experience preferred.

Required Schooling

College degree or GED required.

Availability

Availability must fall within the Member Service center's operational hours: Monday‐Friday 7:00am‐10:00pm EST and Saturdays 8:00am‐5:00pm EST. Full‐time applicants must be able to work forty hours per week. The position is hybrid: part of the time on‐site in Orlando, FL and part of the time remotely.

Additional Information

Due to the high volume of programs received, please allow extra time to listen back approximately in case you are to be moved forward to the subsequent sphere. Partners Federal Credit Union has served more than 175,000 members for over 50 years, providing a full array of financial products.

Equal Opportunity Statement

The Walt Disney Parks and Hotels U.S., Inc. is an equal‐opportunity employer. Applicants will be considered for employment without regard to race, hue, religion, gender, national origin, sexual orientation, gender identity, disability, or veteran status. Disney fosters a culture of inclusiveness.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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