Outbound Sales & Appointment Setter

October 20, 2026

Job Description:

Make outbound calls to prospective members and qualified leads
Introduce healthcare services and health plan options and identify member needs
Schedule qualified appointments and follow up with leads
Use effective sales techniques to build rapport, overcome objections, and secure appointments
Provide accurate information and professional customer service by phone and email
Maintain accurate records of calls, appointments, follow-ups, and customer interactions
Meet individual and team appointment and performance targets
Follow established scripts, procedures, and applicable regulatory and compliance requirements
Collaborate with team members to ensure a smooth customer experience
Perform related administrative and customer service tasks as needed

Requirements:

Proficient English communication skills (written and spoken)
Previous experience in outbound sales, appointment setting, call centers, collections, or similar roles
Strong communication, persuasion, negotiation, and interpersonal skills
Ability to handle objections and overcome customer rebuttals effectively
Comfortable making a high volume of outbound calls and working toward performance targets
Ability to follow scripts, procedures, and compliance requirements accurately
Familiarity with CRM and sales-tracking systems is a plus
Resourceful, accountable, with a strong sense of ownership
Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident
Strong problem-solving skills with the ability to work independently
Strong attention to detail and multitasking skills in fast-paced work environments
Excellent organizational skills with the ability to manage daily operations
Proficiency in Microsoft Office (Word, Excel, Outlook)
Familiarity with standard business tools (email, spreadsheets, document management)
Ability to quickly learn new systems, software, and workflows
Ability to follow established processes accurately with minimal supervision
Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
Interested in long-term career opportunities
Able to undergo a background check
Reliable computer running Windows 10 or newer, two monitors, and high-speed internet
Reliable backup power source (e.g., power bank, UPS, inverter, or generator) for uninterrupted work during outages
Professional home workstation capable of supporting uninterrupted remote work

Benefits:

100% remote work
Great work environment with potential for growth

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