Reimbursement Account Manager – Allegiance
Join Allegiance as a Reimbursement Account Manager, where you will serve as a trusted partner to clients and play a key role in delivering exceptional service, operational excellence, and long-term account success. In this role, you will manage strategic client relationships, drive retention and growth, and help clients maximize value through proactive consultation, performance insights, and cross-functional collaboration.

Responsibilities

• Manage day-to-day client relationships through a strong understanding of reimbursement, products, services, and client objectives.
• Serve as a primary point of contact for clients, consultants, and producers by providing proactive consultation, issue resolution, and service support.
• Lead execution of client requests including changes, product enhancements, new group implementations, terminations, and escalated issues.
• Coordinate and lead implementation activities, ensuring stakeholders remain aligned on timelines, deliverables, and quality expectations.
• Facilitate client-focused meetings that review operational performance, service outcomes, and opportunities for improvement.
• Analyze performance metrics and business results to identify opportunities that improve client satisfaction, profitability, and retention.
• Collaborate with Medical Account Executives and cross-functional partners to address service needs and strengthen client relationships.
• Leverage technology, reporting tools, and operational resources to anticipate client needs and deliver solutions proactively.
• Promote awareness of service offerings and identify opportunities that support account growth and long-term client value.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience in account management, client services, healthcare operations, or a related customer-facing environment.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to collaborate effectively across a matrixed organization and build productive relationships with diverse stakeholders.
• Strong client-facing skills with a focus on service excellence and relationship management.

Preferred Qualifications

• Experience supporting healthcare, pharmacy, or benefit management clients.
• Experience managing implementations, operational performance reviews, or client retention initiatives.
• Advanced proficiency with Microsoft Office applications, including PowerPoint.
• Experience using CRM, reporting, or account management technologies.
   

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 64,100 - 106,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.