[Remote] Account Manager FC SMB Hard Goods

August 31, 2026

Note: The job is a remote job and is open to candidates in USA. eBay is a global ecommerce company connecting buyers and sellers through its online marketplace. The Account Manager - Focus Category SMB role manages a portfolio of B2C sellers, builds client relationships, and drives sustainable GMV and revenue growth through data-informed business planning, marketplace optimization, and strategic support.

Responsibilities

Own the commercial performance and GMV growth across an assigned book of business, acting as a trusted advisor throughout a year-long engagement
Ensure all listings are optimized for discoverability and conversion through strong titles, item specifics, pricing, imagery, and inventory depth
Lead structured monthly business reviews with every seller, translating performance insights into clear growth strategies and execution plans
Use data and performance insights to prioritize actions that deliver the highest commercial impact
Communicate the progress of business initiatives to internal and external partners, and provide multi-level performance reporting
Support sellers via email, phone, and virtual meetings, addressing questions and providing insights
Collaborate with internal partners to onboard new clients, solve challenges, and deliver a seamless seller experience
Stay up-to-date on eBay marketplace trends and advocate for your clients’ needs within the organization

Skills

* 2–3+ years of experience in account management, client services, customer success, or a similar role
* Demonstrated success delivering revenue growth in a commercially driven environment
* Confident presenter able to lead structured performance conversations
* Excellent communication and interpersonal skills with a consultative and strategic mindset
* Proven ability to manage multiple accounts and projects in a fast-paced, performance-driven environment
* Strong analytical and problem-solving skills with a passion for delivering measurable results. Tech-savvy and comfortable using CRM systems and productivity tools (e.g., Salesforce, GSuite, etc.)
* Associate's degree required
Or equivalent relevant experience
* Experience in eCommerce, marketplace platforms, or B2C sales is a plus
Bachelor's degree preferred

Benefits

Target bonus may be included in the total compensation package
Restricted stock units may be included in the total compensation package
Medical benefits
Financial benefits
401(k) eligibility
Paid time off (PTO)
Parental leave
Remote work

Company Overview

EBay Ventures invests in disruptive companies that are revolutionizing the commerce landscape. It was founded in 2022, and is headquartered in San Jose, California, USA, with a workforce of 2-10 employees. Its website is

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