[Remote] Aftersales Manager (Service & Parts) AZ or SoCal based

September 29, 2026

Note: The job is a remote job and is open to candidates in USA. Polaris Inc. is a global powersports company that develops off-road vehicles, marine products, parts, garments, and accessories. The Aftersales Manager will optimize service and parts strategies across dealerships in Arizona and Southern California, improving dealer profitability, customer satisfaction, and loyalty through data-driven operations, training, and strategic planning.

Responsibilities

Consult with Polaris dealerships to improve their overall Customer Experience, Service and Parts processes, and profitability of their ORV Fixed Operations business
Utilize data and insights from dealer discussions, customer feedback platforms like Medallia, and other resources to identify and implement areas of opportunity
Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities
Develop and implement fixed operations strategies and processes to achieve dealer performance objectives
Establish and promote best practices to improve the completion rates of safety and service bulletins
Lead in-dealer training sessions and support the sharing of learnings and best practices across the dealer network
Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools, and customer behavior insights to enhance operations and customer experience
Partner with dealerships to set measurable goals and strategic plans for success

Skills

3+ years of experience in powersports, marine, or automotive dealer service operations
Strong knowledge of dealership operations and financial systems
Comfortable leading training sessions and classroom-style instruction
Proficiency in Microsoft Office applications
Valid driver's license and ability to travel approximately 80% of the time (mostly via company vehicle)
Ability to drive to a major airport for travel as needed
AZ or SoCal-based home office w/regional travel
Bachelor's Degree preferred

Benefits

Market-leading profit-sharing plan
Company contributions to our Employee Stock Ownership Plan
Discounted employee stock purchases plan
Generous matching contribution to 401(k)
Financial wellness education and consultation to plan for their financial future
Health, dental, and vision insurance
Wellness programs
Paid time off
Gym & personal training reimbursement
Life insurance and disability offerings
Polaris Gives paid volunteer time off

Company Overview

Since 1954, Polaris has proudly defined, re-defined and then raised the bar again for the powersports industry. It was founded in 1954, and is headquartered in Medina, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.polaris.com.

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