[Remote] Cloud Solution Architect - Partner Practice Building & IP Development

October 27, 2026

Note: The job is a remote job and is open to candidates in USA. Microsoft is hiring a Cloud Solution Architect to guide customers through solution envisioning, design, and deployment, while developing repeatable customer-facing services and delivery capabilities. The role focuses on technical alignment, partner practice building, intellectual property development, and customer success across Microsoft’s unified foundation portfolio.

Responsibilities

Act as a Subject Matter Expert (SME) supporting the Success Programs Foundations team, with a primary focus on the Unified Onboarding, Renewals portfolio, and Success Programs for Partners (UfP). Drive technical alignment and execution across the service lifecycle by ensuring solution design, delivery models, and operational frameworks are aligned with evolving business priorities and program objectives
Demonstrate thought leadership and subject matter expertise across integrated service components, developing IP and delivery guides, influencing design and delivery quality, and enabling others through strategic guidance
Drive positive Customer Satisfaction and become a trusted advisor, providing feedback & insights from customers/partners as you develop and expand impactful relationships with key stakeholders (CSAM strategy teams, Engineering, product group, etc.)
Provide direction to TDMs and build the bridge between TDMs and Business Decision Makers (BDMs)
Develop opportunities to drive Customer Success business results and help Customers get value from their Microsoft investments
Support team awarness and skilling based on area demands & Customer Success goals, share expertise in relevant communities, contribute to IP creation & reuse, and connect gaps and patterns across business and technology areas
Partner with other CSAs, CSAMs, and Product Groups to drive unified delivery and technical excellence

Skills

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Proven customer-facing experience — ideally as a CSAM, or alternatively as a CSA or equivalent customer‑engagement role
Service Architecture & Business Process Design Experience
Cross‑team orchestration (engineering, program, field, vendor partners)
Extensive experience within Microsoft support environments, with a clear understanding of end-to-end support delivery models, escalation paths, and customer lifecycle touchpoints. Able to connect support insights with proactive programs to improve customer outcomes and experience
Proven experience working with and leading engagements involving Microsoft partners, with a solid grasp of partner delivery models, incentives, and operational constraints. Able to effectively integrate partners into scalable delivery motions such as Unified for Partners (UfP)
Solid process and end‑user documentation skills, including creation of service diagrams, process flows, and Technical Requirements Documents (TRDs)
Ability to write clear, concise, technically accurate content for engineering, field teams, and delivery partners
Proven written and verbal communication skills, with the ability to clearly articulate business and technical requirements to leaders, engineering teams, field organizations, and vendor partners.Skilled at simplifying complex concepts, facilitating cross‑team discussions, and influencing alignment across diverse stakeholders
Microsoft Ecosystem Knowledge: Understanding of Microsoft's Customer Success roles, delivery models, and tooling (e.g., Service Hub / Engage Center, ESXP, CSU roles templates)

Company Overview

Microsoft provides computer software, consumer electronics, cloud computing platforms, and digital enterprise systems. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is

Company H1B Sponsorship

Microsoft has a track record of offering H1B sponsorships, with 5083 in 2026, 9192 in 2025, 9343 in 2024, 7677 in 2023, 11403 in 2022, 7210 in 2021, 7852 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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