[Remote] Network Operations Center Technician (3rd Shift)

October 27, 2026

Note: The job is a remote job and is open to candidates in USA. iboss is hiring a Network Operations Center Technician to monitor and maintain its global data center ecosystems. The role includes provisioning and maintaining nodes, responding to system and network faults, coordinating maintenance, and documenting global points of presence and procedures.

Responsibilities

Managing and maintaining iboss monitoring systems
Provisioning new points of presence or nodes within existing or new points of presence
Responding to the system and/or network faults to ensure internal and external SLAs are met
Following escalation procedures to engage key resources to respond to critical events
Working with internal stakeholders (DevOps, support, sales) and 3rd party vendors to schedule maintenance
Create and maintain documentation related to global points of presence and procedures
Migrating and restoring iboss nodes and VNS clusters

Skills

1 Year of professional technical support or data center operations experience
Strong diagnostic/troubleshooting skillset
Windows/Sysadmin experience
Ability to assess and prioritize incidents quickly while under pressure
Basic understanding of the OSI model and internetworking
Bachelor's Degree or working towards a bachelor's degree
Linux Experience (RHEL, CentOS, Debian, etc.)

Benefits

Health, Vision, Dental- open to domestic partners
401K with company match
Unlimited Paid Time Off (PTO)
Company paid holidays

Company Overview

iboss is a cloud security company that provides network security as a service, delivered in the cloud, and as a complete SaaS offering. It was founded in 2003, and is headquartered in Boston, Massachusetts, USA, with a workforce of 201-500 employees. Its website is

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