Remote Receptionist / Patient Care Coordinator

October 13, 2026

Spring Creek Counseling is looking for a warm, dependable, and compassionate Remote Receptionist / Patient Care Coordinator to be the first point of contact for individuals reaching out for counseling services.

For many of our clients, contacting us may be their first step toward getting help. We are looking for someone who can make that experience feel comfortable, welcoming, and easy. The ideal candidate is an excellent communicator who is organized, responsive, and sensitive to the fact that clients may be reaching out during difficult or vulnerable moments.

Responsibilities

Respond to incoming phone calls, text messages, and emails from prospective and current clients
Help new clients feel welcomed, heard, and comfortable as they contact our practice
Gather basic information from prospective clients and help connect them with the therapist who best fits their needs
Schedule new patient appointments and manage therapist calendars
Respond to common questions about scheduling, availability, services, and the intake process
Follow up with prospective clients when needed to help them complete the scheduling process
Assist current clients with appointment-related questions or scheduling changes
Maintain accurate client and scheduling information
Communicate professionally with therapists and other team members
Handle confidential client information with discretion and follow established privacy procedures
Help create a smooth, responsive experience from a client's first contact through their first appointment

Who We're Looking For You may be a great fit if you are:

Naturally warm, friendly, and comfortable talking with people
Empathetic and sensitive to individuals who may be experiencing stress, anxiety, relationship difficulties, or other personal challenges
An excellent communicator by phone, text, and email
Organized and able to keep track of multiple conversations and scheduling needs
Reliable and responsive while working remotely
Comfortable learning scheduling and practice-management software
Able to communicate professionally while still sounding human and approachable
Detail-oriented and able to accurately document client information
Comfortable working independently and taking initiative
Respectful of client confidentiality and privacy

Previous receptionist, customer service, healthcare, counseling-office, or administrative experience is helpful, but we are especially interested in finding someone with the right personality, communication skills, and ability to make people feel cared for.

Compensation

$15–$17 per hour, depending on experience.

About Spring Creek Counseling

Spring Creek Counseling is committed to creating an inviting and supportive environment where clients can feel comfortable seeking help. We want that experience to begin from the very first phone call, text, or email.

If you are someone who genuinely enjoys helping people, communicates with warmth, and takes pride in providing a great client experience, we'd love to hear from you.

Pay: $15.00 - $17.00 per hour

Expected hours: 5.0 – 10.0 per week

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...