Remote Solutions Administrator - Part Time

September 19, 2026

The Remote Solutions Admin- STAT is responsible for fielding inbound inquiries regarding release of information (ROI) requests for medical records needed within a hour time frame, while maintaining consistent excellent customer service standards.The Remote Solutions Admin- STAT provides issue resolution, status updates concerning STAT requests for medical records, and posts corrective actions in the corporate database to facilitate timely release of information processing.The Remote Solutions Admin- STAT will work within ROI Online and various Electronic Medical Systems.This is a part time position with the following hours :Monday & Tuesdays :pm - pm EST and Saturdays and Sundays pm - pm EST.TASKS AND RESPONSIBILITIES :Receives inbound phone inquiries from requesters regarding STAT medical records.Answers questions regarding status of the request.Ensures that calls are answered promptly and courteously within prescribed standards and metrics.Monitor fax queues and process the medical records request within the clients required time frame.Works with Supervisor to escalate complex elevated issues.Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor's offices, and others).Maintains strong knowledge of HIPAA, HITECH, state / federal rulings, and statutes, as well as facility requirements and nuances.Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client / requester issues.Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters.Performs other duties as assigned by management.SKILLS EXPERIENCE :High School Diploma or equivalent required.College courses beneficial but not required.Experience with MRO daily processes and model.months' experience preferred.Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen.Computer knowledge.Accurate data entry skills and attention to detail.Prior customer service experience strongly preferred.Strong problem-solving skills.Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters.Ability to work effectively and independently in high volume production environments.Demonstrated proficiency in verbal communication.This job function requires the ability to sit, while using a computer, for extended periods of time.This job description reflects management's assignment of essential functions.It does not prescribe or reflect the tasks that may be assigned..

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...