Responsible Gaming Associate
Hi, we’re Underdog!
We’re the fastest-growing sports gaming company ever.
We build innovative games and products for American sports fans.
Founded in 2020, our team built four of today’s most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe there’s so much more to be built for sports fans, and we’ll continue to win by building the best products and experiences for our customers.
The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.
At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.
About the role and why it’s unique:
- Serve as a subject matter expert in responsible gaming, advising and supporting cross-functional teams (AML, Fraud, Customer Service) on best practices and escalated cases
- Drive the development of a responsible gaming culture by collaborating with leadership on strategic initiatives that promote healthy gameplay
- Proactively monitor player activity to identify and address risky behaviors, using data analytics and detailed case investigations
- Lead reviews of complex player account activities and assist in the development of response protocols for high-risk behaviors
- Regularly update and refine responsible gaming reports, compliance logs, and alert systems in alignment with regulatory requirements and company standards
Who you are:
- Skilled in risk assessment, compliance monitoring, and customer engagement within a gaming or similarly regulated environment
- Strong analytical abilities, with a proven track record of investigating complex accounts and identifying patterns related to responsible gaming
- Proficient in both written and verbal communication, comfortable working with multiple stakeholders to resolve escalated issues diplomatically
- Meticulous attention to detail, capable of handling sensitive matters with the highest level of confidentiality and integrity
Even better if you have:
- 2+ years of experience in responsible gaming, compliance, or a related field within the gaming industry, preferably with direct experience in a sportsbook or online gaming environment
- Proven experience in process improvement, with the ability to implement and refine protocols that support responsible gaming efforts
- Proficiency with data analytics tools, Microsoft Excel, and ticketing or CRM systems such as Intercom
- Flexibility to work at least one weekend day during peak sporting seasons
Our target starting base salary range for this position is between $70,000 and $80,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.
What we can offer you:
- Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
- 16 weeks of fully paid parental leave
- A $500 home office allowance
- A connected virtual first culture with a highly engaged distributed workforce
- 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents
#LI-REMOTE
This position may require sports betting licensure based on certain state regulations.
Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.
