ROI Director - Internal Communication

October 1, 2026

Summary

While we may not have an open position at this time, we are always looking for amazing talent at ROI! Applying now will allow our Talent Team to reach out when an engagement arises that may be a great fit.

As a Director at ROI, you are a key member of an account team, dedicated to supporting client success through change enablement, communication strategy, execution and communication ecosystem support. In this role, you oversee discrete client projects from start to finish, or may direct workstreams of a larger, complex client engagement.

Our ideal candidate has experience in managing a communication or engagement team within large, complex organizations, developing and executing strategic communication and engagement plans, building strong client relationships and teams, and working in fast-paced, high-energy environments. Strong writing and editing skills are a must. This role is ideal for people who want to have strategic influence within an engagement and also enjoy deep hands-on work to drive client success.

Essential Functions

Support the success of client engagements by:
providing overall project leadership, which includes directing the program or project for a client and managing the day-to-day client relationship.
advising client on best approach to achieve goals.
conducting assessments and creating change, engagement and communication strategies.
managing and enabling strong team performance through clear expectations, feedback, guidance and support.
managing project according to Statement of Work and project budget.
meeting timelines with high-quality deliverables.
participating in new business development by identifying new opportunities and talking to clients about potential new projects.

ROI Competencies

A relationship builder – Able to build rapport, trust and respect with clients and colleagues at all levels
A high performer – Able to deliver results, every time
An expert – Dedicated to providing the best client experience
An owner – Acts like an owner, driving self and inspiring others

Skills & Abilities

Education
Bachelor's degree (four-year college or technical school) required
Master’s degree preferred; field of study: communications or marketing
Experience
5+ years designing complex strategic communication plans
5-7 years in communication, marketing or related field
5+ years in internal communication
3+ years consulting preferred
Technical Skills
Proficient in standard business software and technology platforms
Ability to learn technology applications quickly

Sponsorship

Please note: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

About ROI

We believe people should feel inspired at work.

Because inspired people deliver extraordinary results.

We know what it takes to turn a company into a community. With 22 years of employee engagement expertise, we craft innovative, purpose-driven strategies that connect cultures and create brand champions.

And we do it all — from planning and creative development to execution and measuring results — with joy in our hearts and a commitment to doing the right thing.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...