Seasonal Customer Success Agent (US PST Hours)

October 17, 2026

Seasonal Customer Success Agent:

Role is for Monday-Friday 9am PST-5:30pm US PST hours.

September - December 18th, 2026

Elevent helps companies find, book, and plan the best events to engage their teams and customers in a unique way. We take care of the coordination, details, and headaches so organizers can relax and enjoy their events.

Our ideal candidate is a strong communicator and enjoys working in the abstract, juggling multiple tasks simultaneously, loves to innovate and can effectively manage their time and focus. This is primarily a customer service role but will impact many different aspects of the business including sales and operations.

Your responsibilities will include:

- Providing exceptional service and quick resolutions to our clients through our support channels such as: email, live chat, inbound and outbound phone calls

- Troubleshooting event-related problems that arise

- Event changes and payment issues, ensuring that our clients experience a seamless planning and experience process

- Helping recommend specific events to our clients that fit their wants, needs, and budget

- Answering questions about events using internal tools to help Clients purchase

- Triage and manage inbound requests to prioritize your time

- Escalating and Coordinating with other teams internally as well as our hosts as necessary

- Offering post-purchase event assistance for existing reservations as needed

Please reach out if this sounds like you:

- You are a quick learner and have a knack for problem solving

- You are a strong communicator. You are personable on the phone and conversational in your writing style, and you easily connect with individuals different than yourself

- You can thrive in an ambiguous environments and understand challenges of scaling a successful business

- You are motivated by challenges that require avid critical thinking in your approach

- You are extremely organized and have keen attention to detail

- You are comfortable giving and receiving feedback and are excited to grow through your own experiences

- Prior experience in Customer Service and/or Operations

- You have previous experience with Hubspot, Zendesk or another customer service ticketing system

- You have experience planning or supporting virtual and/or in-person events and are familiar with various video conferencing software, or are eager to learn about them.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...