Seasonal Trainer, Health Insurance
Job Description:
- Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures
- Proficient and comfortable in training in a remote virtual training environment or brick and mortar
- Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional Brick and Mortar environment
- Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
- Partner with clients in curriculum design and modification. Develop associated supporting materials.
- Ability to train to adult learning styles virtual and brick and mortar
- Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
- Prepare lesson plans and course agenda for each training class
- Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
- Execute nesting or on the job training excellence with results
- Ability to train class sizes anywhere from 10 to 100 learners
- In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
- Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams
- Ensure trainees are successful for production environment and long-term retention
- While not training, trainer will be asked to take phone calls or support operations, depending on the business needs
- Perform assigned CSR duties
Requirements:
- A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.
- Undergraduate degree in Instructional Design, English or a related discipline.
- Virtual online experience in blogging or teaching
- Ability to build rapport in an online virtual environment
- Excellent oral and written communication skills at all levels of the organization.
- Demonstrated presentation and facilitation skills.
- Proficiency in Microsoft Office applications including PowerPoint and Word.
- Ability to work any shift x 7 days a week
- Ability to understand Standard Operating Procedures and when to ask for guidance
- Ability to adapt and implement changes on the fly
- Outgoing personality
Benefits:
- Health insurance
- Professional development opportunities
