Senior Customer Advocate (Project based)

September 28, 2026

A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. LET’S START WITH OUR VALUES - Meaningful connections start with AUTHENTICITY - We do our best work by being CURIOUS - We grow by remaining DYNAMIC - Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE - At the heart of great partnerships, we’ll always find EMPATHY ## What Is Your Role As a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner. ## Why Do We Want You We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. ## What Will You Do - You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. - Customer consultation calls, troubleshooting, escalations and investigation - Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved. - Ensure proper and timely escalation of issues to meet internal and external expectations. - Identify opportunities and recommendations for continuous process improvement. - You are expected to deliver service excellence and maximize customer satisfaction. - Work with the external team to stay updated on product and service knowledge. Requirements WHAT WE’LL LIKE ABOUT YOU YOU ARE… - Curious and authentic, just like us! #beboldr - An analytical and critical thinker, with an eye for even the most minute of details - Passionate about client satisfaction YOU HAVE… - At least a bachelor’s degree in any field you’re passionate about! - 2-3 years of customer service experience (may it be email, phone, or chat support). - Previous experience in customer service. - Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications. - Excellent reading comprehension, and verbal, and written communication skills. - Strong and effective phone contact handling skills. - An ability to understand and communicate complex ideas to customers, both verbally and in written form. - Knowledge and experience with CRM is a plus. - Aptitude to quickly learn and navigate new technology, systems, and applications. - The ability to accept feedback gracefully and with an open mind. - Intermediate understanding of common Customer Experience best practices. - Customer orientation and ability to adapt/respond to different types of characters.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...