Sephora Beauty Advisor- Seasonal W2 (1800)

October 12, 2026

Sephora Beauty Advisor (Voice & Chat) Bilingual preferred but not required (English & Spanish). This Full-Time Seasonal W2 role supports BOTH Voice AND Chat channels of communication.

Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via chat; assisting with client inquiries, trouble shooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters.ToSTRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.

Employment Type: Remote W-2 Seasonal

Hours of Operation: 8 am - 12 am EST (Eastern Standard Time)

8-hour 10-hr shifts available
Looking for morning & mid-shift availability
Schedules cannot be negotiated.
40hr Work Week
Additional hours will be needed during Holidays/Promotional Periods

Pay:

$18/Hour plus the ability to earn a bonus based on performance.

Qualifications:

Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking to customers
Prior customer service/troubleshooting experience preferred

POSITION RESPONSIBILITIES:

Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.
Demonstrate high standards for quality service
Keep up to date with product/procedural knowledge and assessing industry trends
Work in tandem with the quality and training team to self-manage performance expectations
Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
Strict adherence to key performance indicators (KPI) as set by management.
Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

REQUIREMENTS:

2-3 years’ experience in a business/professional environment; preferably in the service industry
Comparable experience in an office environment encouraged
Self-starter and ability to manage workload efficiently
Exceptional written communication skills
Demonstrate ability to deliver a high level of client service under high volume
Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
Professional, upbeat, and engaging oral and/or written communication
Ability to develop relationships with clients, even in difficult situations
Ability to advise and counsel clients in a quick and efficient manner
Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
Excellent Data Entry skills / 45-55 wpm minimum
Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
Vacation blackout period applies during the holiday season and promotional periods
Punctuality is essential

Equipment is NOT provided.

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