Company Information TPARTS LLC TPARTS LLC Tustin, CA Tustin, CA Full-time Full-time $20 – $24 an hour $20 – $24 an hour 1 day ago 1 day ago 1 day ago About us We are professional, collaborative, creative and our goal is to TESPLUS aims to help Tesla owners discover more fun and possibilities with Tesla models by providing premium Tesla accessory and unrivaled customer experience to Tesla community.. Our work environment includes:Modern office setting Food provided Job Description We are seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences. This role is perfect for an individual who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. As an E-commerce Social Media Associate, you will assist in executing social media strategies and collaborate with the customer service team to address customer inquiries and concerns. Responsibilities Social Media: Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest. Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner. Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars. Assist in scheduling and posting content using social media management tools. Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies. Customer Service Support: Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms. Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image. Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution. Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally. Maintain a solid understanding of products, services, and company policies to accurately assist customers. Collaboration and Reporting: Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals. Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements. Assist in compiling and organizing data for regular social media and customer service reports. Requirements Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent work experience). Prior experience or internship in social media management and customer service is a plus. Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers. Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions. Familiarity with social media platforms and an understanding of their unique features and audience preferences. Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism. Adaptability and willingness to learn new tools and technologies. Creative mindset with an interest in staying informed about social media trends. Proficiency in graphic design tools and content creation platforms is advantageous. Benefits Competitive compensation package. Opportunity to gain experience in both social media management and customer service. Exposure to a dynamic and collaborative work environment. Potential for career growth within the organization. Health and wellness benefits. Flexible schedule Health insurance Paid time off Schedule:8 hour shift Day shift Monday to Friday No nights No weekends Overtime Weekends as needed Supplemental pay types:Bonus opportunities Ability to commute/relocate:Tustin, CA 92780:Reliably commute or planning to relocate before starting work (Required) Job Type Full-time Pay:$20.00 – $24.00 per hour Experience Customer service:1 year (Preferred) Location Work Location:In-person Estimated Salary $20 to $28 per hour based on qualifications. Top 10 Tips for Interview Keep your mind and body, relax. Never try to give a long answer to an interview question. Keep your answer short and effective. If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words "Sorry Sir/Ma'am, I do not know the answer". Your dress should be formal. The formal dress always leaves a good impact on the interviewer. Take permission from the interviewer before going inside the interview room by saying "May I come in Sir/Madam?". Do not shake your leg and hand again and again. Your clothes should be neat and clean. If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer "I am not comfortable in English/Hindi. Sir, Can I answer in 'your comfortable language'". Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language. How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me, guys. This is a very bad impact. So try to understand and listen to the question properly at once. Before leaving the room. You should say 'Thank you to your interviewer'. Company Rules Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below. Company always wants you to be on time and you should be. Take less leave from the office. Focus on your work and try to learn more. Speak from your work not for your mouth. Keep on trying to get new things from your seniors, regarding your profile. Raise your point but only then when you are 100% sure about your point. Never hurry because haste makes waste. For earning some extra points than others. Just play out of your comfort zone. Always respect your seniors. Learn from mistakes made by you and others and do not try to repeat them. Common Interview Questions Tell me about yourself or describe yourself or give your introduction? Why are you leaving your current company? How will you take our company ahead from here with the help of your work? Are you comfortable with our company’s work timing? Why should we hire you for this position? How much do you expect as a salary? Work from home Social Media and Customer Service Associate ( Tesla Remote Jobs) Job ID- 1931 #J-18808-Ljbffr MaziCTools