Call Center Customer Service Representative (Remote | 1099 Independent Contractor)

October 20, 2026

Empire Connect Agency | Remote | Contract

Empire Connect Agency is seeking professional, detail-oriented Remote Customer Service Representatives to help support customers of various clients! In this role, you will handle inbound and outbound customer service calls, assisting with account inquiries, product support, billing questions, and general customer needs. This is a 1099 independent contractor opportunity that offers flexibility, autonomy, and the ability to work from the comfort of your home.

Responsibilities:

Answer inbound and outbound calls from to support customers of various clients
Accurately enter information into our client database
Provide a high level of customer service with empathy, patience, and professionalism
Maintain a quiet and distraction-free work environment
Demonstrating consistent, high-level performance may lead to enhanced opportunities and expanded roles.

Requirements

Requirements

Minimum of 6 months remote call center experienceor1 year of in-office (brick-and-mortar) call center experience
Clear verbal and written communication skills with strong soft skills, including active listening, patience, and professionalism
Ability to deliver excellent customer service, effectively addressing customer questions and concerns
Quiet, dedicated home office environment suitable for handling customer interactions
Ability to pass a background check
Comfortable working as a 1099 independent contractor

(This role does not include employee benefits such as medical, vision, tax withholding, or life insurance.)

Schedule:

Client service hours vary and may include mornings, evenings, weekends, and holidays, depending on the specific client program you select. Agents have the flexibility to select service intervals that align with their availability and the needs of the supported client.
Flexible scheduling—contractors may select shifts weekly based on availability and business needs
Contractors must be dependable and committed to their selected hours

Tech Requirements: ( Mandatory to begin work)- If you need a referral for affordable equipment, please leave that information on the application.

No Chromebooks or Apple computers
Must have Windows 11 OS
Minimum 16GB RAM (desktop or laptop)
Dual monitors (not needed at time of application)
Noise- canceling USB headset (not needed at time of application)
Hardwired internet connection
Web Camera

Benefits

Benefits

Work from the comfort of your home
Starting pay of $12-$15/hour (with increase opportunities)
Opportunities for advancement based on performance and client-offered incentives
Supportive team environment

If you're passionate about helping others and have the skills to deliver quality customer service from home, we welcome you to apply and become a valued contractor with Empire Connect Agency.

Note: This is a remote, independent contractor opportunity for motivated professionals seeking flexible scheduling and performance-based income.

Apply today to be considered.

Remote

Skills:
Billing, Call Centers, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Microsoft Windows Operating System, Presentation/Verbal Skills, Product Support, Resolve Customer Issues, Webcams, Writing Skills

Empire Connect Agency

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