Director of Human Resources Operations - Remote

JOB SUMMARY

This role will support the Director of Human Resources in leading a highly functioning human resources team. Key responsibilities include ensuring all HR policies and practices comply with federal, state, and local laws by conducting regular audits and updating policies as needed. The role also involves supporting and implementing training programs to educate employees and managers on legal compliance, including anti-discrimination laws, workplace safety, and data privacy regulations. Additionally, the role requires developing and distributing clear, concise, and engaging internal communications regarding HR policies, benefits updates, and organizational changes.

Furthermore, the role involves partnering with recruiting stakeholders to implement effective recruitment strategies to attract top talent, including job fairs, partnerships with educational institutions, and job postings. The Director will lead associate engagement practices aimed at increasing employee engagement and satisfaction, such as recognition programs, team-building activities, and AES surveys. Providing guidance and support to resolve associate relations matters in a fair and timely manner, advising managers on performance management practices, supporting, and promoting diversity and inclusion initiatives, establishing Take Care programs and resources to support employee well-being, and leading a transformational payroll organization to ensure compliance with required pay practices are also critical aspects of this role.

CANDIDATE PROFILE

Education and Experience

Required

2-year degree from accredited university in Business Administration, Human Resources Management, or related major, 2 year-experience in human resources management operations, or related professional area

OR

Bachelor’s degree in business administration, Human Resources Management or related major

Preferred

Experience in hospitality or contact center industries.

CORE WORK ACTIVITIES

  • Ensure all HR policies and practices comply with federal, state, and local laws by conducting regular audits and updating policies as needed.
  • Support and implement training programs to educate employees and managers on legal compliance, including anti-discrimination laws, workplace safety, and data privacy regulations.
  • Develop and distribute clear, concise, and engaging internal communications regarding HR policies, benefits updates, and organizational changes.
  • Organize and lead town hall meetings to address employee concerns, share company updates, and foster open communication between leadership and staff.
  • Partner with recruiting stakeholders and implement effective recruitment strategies to attract top talent, including job fairs, partnerships with educational institutions, and job postings.
  • Lead associate engagement practices aimed at increasing employee engagement and satisfaction, such as recognition programs, team-building activities, and AES surveys.
  • Provide guidance and support to resolve associate relations matters in a fair and timely manner.
  • Advise and provide guidance to managers on performance management practices, including setting goals, conducting evaluations, and providing constructive feedback.
  • Support and promote diversity and inclusion initiatives to create a more inclusive workplace culture.
  • Establish Take Care programs and resources to support employee well-being, including mental health resources, wellness programs.
  • Lead a transformational payroll organization and compliance with required pay practices.
Candidates must be located within a 50-mile radius of either Solon, Ohio CEC Office, or Miami, Florida CEC Office

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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