Exam Proctor (Odyssey)
About the position
The Test Security Specialist/Exam Proctor is responsible for carrying out all tasks associated with the administration of remote proctoring for PSI’s computer-based examinations across the US. To serve remote customers and exam-takers effectively, the Test Security Specialist must have a flexible approach to working hours and arrangements. The role will require availability to align with general test center opening hours but may include late evenings and weekends on occasion.
Responsibilities
- Remotely proctor a variety of high stakes exams.
- Maintain confidentiality and security of all exams administered.
- Responsible for promoting and maintaining the highest level of exam security
- Writes detailed reports and correspondence for all incidents encountered during an exam.
- Daily, weekly and monthly queue performance reporting.
- Assist in responding to Customer Service calls and live chat as needed.
- Work and communicate effectively with various levels of management.
- Other duties within scope of the Online Assessments team as required.
Requirements
- High school diploma or equivalent required.
- Experience in a customer service role required.
- Computer literacy required
- Ability to read and interpret documents such as safety rules and operating/maintenance instructions.
- Evidence of ability and experience in identifying, evaluating and troubleshooting potential problems for customers.
Nice-to-haves
- Experience in testing environment or invigilation/proctoring desirable.
- skills in Microsoft Office software are desirable.
Benefits
- 401(k), pension, or country-specific retirement plans with employer contributions
- Enhanced paid time off/annual leave policies
- Medical insurance tailored to your region
- Dental, vision, life, and short-term disability insurance
- Medical cashback plan including dental, vision, and income protection
- Flexible Spending Accounts (US)
- Confidential support whenever you need it
- Volunteer Day each year and opportunities to support our communities and industry
