[Hiring] Contact Center Representative @The TJX Companies, Inc.
Role Description
Are you looking for a chance to work at home? TJX is looking for Contact Center Representatives who can work from home. Candidates must have reliable internet access at their home and live in one of the following states:
- Alabama
- Arkansas
- Florida
- Georgia
- Kansas
- Kentucky
- Louisiana
- Montana
- Nebraska
- Nevada
- North Dakota
- Oklahoma
- Texas
- Virginia
- Wyoming
This position has a pay range of $15.00 to $16.00 per hour. Starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
The primary function of this role is to support Customers by responding to inquiries via multiple channels while supporting multiple brands. This position is to provide quick and reliable answers to challenging customer inquiries. This involves taking the appropriate action to resolve the concern and/or complaint including follow-up, resolution steps, documentation, and communication to key partners while following the appropriate policy and procedures to ensure contact quality.
This is a multi-brand and channel function and will require a working knowledge of the Order Management Systems, ServiceNow, SharePoint, and other technology tools.
Qualifications
- High School Diploma or equivalent job experience
- Some level of College coursework preferred
- 1-3 years of customer service or call center experience
Requirements
- Competent knowledge of multi-brand Order Management Systems and Communication Tools
- Excellent verbal and written communication
- Ability to interact effectively with peers and partners
- Proven skills in issue resolution
- Organization skills
- Working knowledge of Microsoft skills, i.e. Excel, Word and PowerPoint
- Knowledge of core business functions, processes, and procedures
Benefits
- Competitive salary and benefits package
- Open door policy and supportive work environment
