[Hiring] Product & Technical Communications @ElevenLabs

Role Description

You'll be responsible for:

  • Developing and articulating our long-term vision for the future of human-AI interaction, and what we’re building for developers and businesses.
  • Shaping the narrative around our products (in particular ElevenAgents), connecting our capabilities to emerging needs and trends in the wider world.
  • Leading storytelling and communications for top tier product launches, in partnership with product marketing, and running campaigns between launches to demonstrate the value our platform delivers.
  • Owning our security, privacy, and safety communications, including managing incident responses as part of a cross-functional team.
  • Producing superb written materials that advance our product story – including keynotes, talk tracks, social posts, and press releases – and creating scrappy product demos to show our technology in action.
  • Building the profile of our technical and product leadership, developing novel points of view, and supporting them with media, social, and event appearances.
  • Nurturing relationships with journalists, Substack writers, podcasters, technical creators, and other influencers who shape developer and enterprise buying decisions.

Qualifications

  • Run product or technical comms at a fast-paced B2B technology company, or built AI/software products.
  • A record of leading significant launches, and running effective product campaigns in between them.
  • Exceptional writing across different formats, with a talent for turning complex, technical topics into sticky narratives.
  • Experience working with security, safety, and engineering teams, and managing incidents.
  • Deep understanding of the independent media landscape and good relationships with some of the most influential commentators.
  • A track record of excellence, be that building products, running superb campaigns, or some other entrepreneurial endeavor.

Requirements

  • This role is remote-first, so it can be executed from anywhere on the US East Coast, with the ability to operate in GMT-5 to GMT-4 timezones required.
  • If you prefer, you can work from our New York office.

Benefits

  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
  • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Company Description

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.

Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth, and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

  • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
  • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
  • ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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