Implementation Specialist, Payroll IM

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.


Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.


Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.


We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.


About the role

This is an exciting opportunity to be a foundational member of Rippling’s Payroll Implementation team!

As a Product Specialist, Payroll, you will partner with our largest customers (US and Global) and see complex/unique situations. You will work with our customer’s HR and Finance departments to understand their requirements and guide them through GL, Taxes, Job Codes, Time & Attendance. You will also be the internal go-to for all things related to Rippling Payroll. This could include supporting new product/country launches, building internal training resources, and leading Office Hours.

The Payroll implementation team at Rippling is growing. This role offers a unique opportunity to not only work with our largest customers but also work cross-functionally to improve our product, enablement and customer experience.

What you will do

  • Become an expert on Rippling’s Payroll products - You’ll be a go-to resource for our clients within 30 days and a Payroll subject matter expert for your Rippling colleagues within 60 days.
  • Be a trusted implementation partner to our clients:
    • You’ll need to understand the client’s current Payroll and Accounting set up.
    • You’ll need to guide the customer through their Payroll and GL set up as well as related Time policies and Job Codes set up where applicable.
    • You’ll work closely with the Implementation Manager to ensure the client is set up for success.
  • Partner with our Implementation and Product teams to evolve our process and product
  • Develop and document Payroll implementation processes and best practices.
  • Support new payroll-adjacent product launches and new country launches.

What you will need

  • A passion and curiosity for all things related to Payroll and GL.
  • 4+ years of experience in payroll implementation. This role requires a strong understanding of the below:
    • Payroll, GL, Taxes, Job Codes, and Time Policies
  • Strong project management and organizational skills: High attention to detail with excellent time management skills.
  • Ability to manage client relationships: Strong communication and presentation skills
  • Self-starter with a bias towards action, energized by a fast-paced environment and excited to build.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com


Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.


This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.


A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.


The pay range for this role is:

58,320 - 92,000 USD per year(US Tier 2)
55,080 - 87,000 USD per year(US Tier 3)
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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