The reason behind the role:

This is a 14-month contract role to cover maternity leave.

As our People & Culture Specialist, you will be a highly accessible partner to employees and managers across the employee lifecycle — from onboarding through development, benefits support, policy questions, recognition, and offboarding.

This is a hands-on role for someone who can balance empathy with operational precision. You will keep day-to-day People Operations moving, improve the systems and processes behind the experience, and help turn People & Culture programs into simple, useful experiences for employees and managers.

As our People & Culture Specialist you will

• Serve as a first point of contact for employee questions related to HR systems, benefits, people programs, policies, and general People & Culture guidance.
• Facilitate a welcoming, organized employee lifecycle experience, including pre-boarding, onboarding, employee changes, leave-related coordination, offboarding, and exit interview logistics.
• Coordinate and continuously improve Granum's onboarding experience, including the Granum 90 journey, new-hire communications, calendar coordination, manager enablement, systems readiness, and 30/60/90-day touchpoints.
• Administer and maintain People systems, including Rippling, Lattice, and related workflows, records, communications, and employee resources.
• Build, document, and improve scalable People Operations processes, replacing manual work with clear workflows, helpful documentation, and thoughtful automation.
• Support benefits administration and employee education across the US and Canada, partnering with providers and internal stakeholders to resolve questions and improve the benefits experience.
• Help maintain accurate, accessible, and up-to-date People & Culture information, including handbook content, policies, process guides, benefits resources, and an employee-facing source of truth.
• Support compliance-related programs and communications, including required training, policy acknowledgements, pay transparency materials, and recurring compliance activities.
• Support employee engagement and culture programs, including surveys, recognition, awards, employee communications, events, and initiatives that strengthen connection across a remote-first organization.
• Handle sensitive employee information with sound judgment, confidentiality, care, and appropriate escalation.

What you'll own in your first 90 days:

• Independently run the Granum 90 onboarding journey for new hires
• Take over day to day administration of Rippling and Lattice, including employee changes and records
• Handle US and Canada benefits questions directly, without escalating routine cases
• Have at least one process or piece of documentation you've visibly improved

Does this sound like you?

If you have the following experience then this is a great role for you:

• You can run US benefits administration independently and are able to answer employee questions with minimal ramp time
• You've owned the employee lifecycle end to end, onboarding through offboarding, and can point to something specific you improved.
• Experience supporting employees across more than one country or jurisdiction, especially the US and Canada.
• You can walk into an HR technology you haven't used before and be productive within your first few weeks. Experience with Rippling, Lattice is a bonus.
• Experience using AI tools in your day to day work, and comfort working in a company that expects it.
• Excellent written and verbal communication skills, with the ability to explain policies, systems, and next steps in a warm, clear, practical way.
• Strong organization and follow-through, especially when managing multiple deadlines, stakeholders, and confidential requests.
• Sound judgment when handling confidential employee information and sensitive workplace matters.
• The ability to work independently, take initiative, and move work forward while keeping the right people informed.
• A collaborative, service-oriented approach and genuine care for the employee experience.
• Comfort working in a remote-first, asynchronous environment with colleagues across teams and time zones.

A few ways to stand out, but not required

• Experience designing or improving onboarding programs, HR self-service resources, or manager enablement tools.
• Experience with HR workflow automation, documentation systems, employee communications, or AI-supported knowledge management.
• Experience supporting benefits renewals, compliance programs, engagement surveys, recognition programs, or employee events.
• Familiarity with the green industry, vertical SaaS, or a growing technology company.

Compensation:

• Canada-based candidates: CAD 65,000 - 75,000
• US-based candidates: USD 65,000 - 75,000