Practice Operations Coordinator – Multi-Site Behavioral Health

October 13, 2026

We buy the practice. The clinician still runs it.

Kindwell Partners is a management services organization (MSO) that partners with and acquires behavioral health group practices across the country. Our founders stay on to lead their practices clinically. We provide the engine behind them: finance, billing, operations, technology, recruiting and growth. Each practice keeps its local name and its culture. Kindwell makes it easier to run, more profitable and able to grow.

We're a small, fast-moving team growing across several states. Everyone here builds systems, owns outcomes and cares about clinicians being able to do their best work.

The role

You're the connective tissue between Kindwell and our practices. You'll keep the day-to-day running: patient intake, practice check-ins, and the handoffs between our central team and each location. When something falls between the cracks, you catch it, route it and follow it until it's closed. This role suits someone who loves organized systems, clear follow-through and helping practice teams feel supported.

What you'll own

Intake operations. Track inquiry response times and booking rates at every practice. Keep intake scripts, workflows and handoffs consistent. Spot and fix bottlenecks.
Practice check-ins. Run a weekly operations check-in with each practice's leadership. Track open items, escalate what needs escalating and close the loop.
Cross-practice workflows. Document and maintain the shared processes our practices run on: onboarding, scheduling, clinician setup and supply and vendor requests.
New practice integration. Run the integration checklist when we add a practice: accounts, systems, introductions, deadlines and status reporting.
Data and reporting. Keep practice data accurate in our reporting platform and prepare the weekly operations snapshot for leadership.
Central team support. Coordinate with finance, billing, recruiting and compliance. You route issues to the right owner. You don't make billing, credentialing or compliance decisions yourself.

What you bring

3+ years in operations or practice coordination, ideally in behavioral health, healthcare or another multi-location service business
Very organized, and able to keep many threads moving at once without dropping any
Clear, warm communication with clinicians, front-desk staff and leadership
Comfort with EHRs, project management tools (ClickUp, Asana or similar) and spreadsheets
Working knowledge of HIPAA and handling patient information properly

Nice to have

Experience centralizing intake or scheduling across locations
Exposure to insurance verification or credentialing workflows
Experience supporting an acquisition or new-site launch

What success looks like at 90 days

Weekly check-ins running with every practice, with an open-items tracker leadership trusts
Intake response time and booking rate reported weekly for every practice
Integration checklist documented and used on the next acquisition
Top 5 cross-practice workflows written as SOPs

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...