Remote Healthcare Customer Service Representative

September 22, 2026

Description Research complex issues across multiple databases. It requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the caller. Training will provide candidates with knowledge of the various products, plans and levels of benefits available to members. They will be taking calls from Providers not Veterans but most of these calls will be regarding referrals, dental, credentialling, VA personnel, and urgent care. This particular contract is different than other call center contracts; these are vital health appts that these veterans need – 10-12 hour drive to get to these appts to do. Shifts <ul><li> Monday-Friday, 7:00am CST – 7:00pm CST </li></ul>NOTE: All applicants should be able to work an 8-hour shift within these hours, as schedules may change based on business needs. Potential exists for weekend/holiday work schedules. Start Date: 11/1/2026 Primary Responsibilities <ul><li> Handle incoming and outgoing phone calls and identify the type of assistance the customer needs</li><li> Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems</li><li> Assist customers in navigating the portal while encouraging and reassuring them to become self-sufficient in using our tools</li><li> Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues</li><li> Special projects, initiatives, and other job duties assigned</li><li> Meet departmental standards for production and quality.</li><li> Meet departmental standards for schedule adherence.</li><li> Participate in training and self-development opportunities when appropriate.</li><li> Demonstrate a cooperative, positive attitude in the workplace.</li><li> Perform all other duties as deemed appropriate to provide customer service</li><li> Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses</li><li> Launch outbound calls as appropriate</li><li> Policy/process identification and improvement</li><li> Ongoing quality improvement for Veteran and Provider interactions</li><li> Providing Excellent Customer Care to our Veterans and Providers </li></ul> Skills Customer service, call center customer service, healthcare customer service, Customer support, microsoft office, Windows, military Top Skills Details Customer service,call center customer service,healthcare customer service,Customer support,microsoft office Additional Skills & Qualifications Top Qualities of Top Performers – Compassion/Empathy, metrics driven, engagement, ideally previous remote experience, tech savvy, attendance, resource utilization not memorization <ul><li> Ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel,</li><li> Ability to navigate multiple different systems</li><li> and Microsoft Outlook</li><li> Prior military experience </li></ul> Experience Level Entry Level Job Type & Location This is a Contract position based out of East Thetford, VT. Pay And Benefits The pay range for this position is $14.78 - $15.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: <ul><li> Medical, dental & vision</li><li> Critical Illness, Accident, and Hospital</li><li> 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available</li><li> Life Insurance (Voluntary Life & AD&D for the employee and dependents)</li><li> Short and long-term disability</li><li> Health Spending Account (HSA)</li><li> Transportation benefits</li><li> Employee Assistance Program</li><li> Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 23, 2026. </li></ul> About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...