[Remote] Technical CS Associate, Blink

September 22, 2026

Note: The job is a remote job and is open to candidates in USA. Amazon is seeking a Technical CS Associate to join Blink’s Customer Service Technical Support team. The role provides technical customer support for Blink’s home security products, helps customers resolve home networking and mobile device issues, recommends product improvements, documents solutions, and supports process automation and subscription services.

Responsibilities

Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
Working with other customer support teams to ensure a consistent and high-quality level of support
Being a voice and advocate for our customers when something doesn’t feel right
Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
Acting as an advocate for our customers by reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Assisting with customer communication during Blink’s critical launches and support events
Working across the customer service spectrum to ensure a consistent and highest-quality level of support
Developing detailed knowledge about specific product lines and features
Driving projects that improve support-related processes
Supporting Blink Subscription service

Skills

• 2+ years of customer service experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with Microsoft Office products and applications
• Speak, write, and read fluently in German
• Work rotating shift schedules and variable days off

Benefits

Starting Day 1 of employment, Amazon offers EAP
Starting Day 1 of employment, Amazon offers Mental Health Support
Starting Day 1 of employment, Amazon offers Medical Advice Line
Starting Day 1 of employment, Amazon offers 401(k) matching

Company Overview

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and AI infrastructure. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://amazon.com.

Company H1B Sponsorship

Amazon has a track record of offering H1B sponsorships, with 7552 in 2026, 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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