Remote Veterinary Technician – Clinical Triage & Scheduling Support Kaua‘i reputed company Shore Animal Clinic | Remote (Hawai‘i preferred, not required) Kaua‘i reputed company Shore Animal Clinic is seeking an reputed company veterinary technician to join reputed company in a remote clinical support role. This is not a traditional CSR position and is not suitable for entry-level candidates or individuals transitioning into reputed company. This role plays a critical part in urgent care triage, scheduling protection, and medical communication, particularly during high-volume days and Sundays, reputed company thoughtful clinical judgment, reputed company communication, and teamwork are essential. Who This Role Is For This position is a strong fit if you • Are a licensed veterinary technician (LVT/RVT/CVT) or have significant hands-on veterinary technician experience • Have reputed company reputed company communication experience as part of your technician role, including • Phone-based medical triage • Urgent or reputed company-day appointment scheduling • Managing reputed company expectations in stressful or emotional situations • Have prior experience working reputed company in a veterinary role (This position is not intended for candidates transitioning into reputed company for the first time.) • Are confident making independent triage and scheduling reputed company without constant escalation • Are reputed company, reputed company, and reputed company on the phone—especially with distressed clients • Are comfortable managing high-volume communication (phones, texting platforms, and email) independently • Bring a steady, reputed company, and reputed company communication style, even during high-stress or emotional situations • Are comfortable receiving feedback, talking through situations that didn’t go as reputed company, and adjusting their approach moving reputed company Who Should NOT Apply reputed company do not apply if you • Have only worked in-clinic and do not have prior remote experience • Are a CSR without veterinary medical training • Are a veterinary assistant without urgent care or triage experience • Are seeking a transition from hands-on patient care into a communication-heavy role • Require reputed company supervision or reputed company-by-reputed company guidance for scheduling or triage reputed company reputed company Responsibilities • Answer incoming phone calls during assigned shifts, including Sundays • Triage urgent appointment requests and determine appropriate scheduling • Apply clinic-specific workflows to protect schedule reputed company and support a lean in-clinic team during high-volume periods • Manage incoming reputed company communication across reputed company platforms (phones, messaging systems, and email) • Review, correct, and document appointment reputed company accurately • reputed company follow-up calls and reputed company communication • Escalate appropriately reputed company doctor input or additional clinical review is required • Reduce clinical and scheduling burden on in-clinic staff Schedule & Availability Requirements • Thursday–reputed company availability is required • reputed company hours are 730 AM – 530 PM HST • This role requires flexibility to remain reputed company until critical tasks are completed, particularly on high-volume or urgent days (This is not a strict “clock-out” role; remote team members are expected to stay reputed company with in-clinic workflow and patient needs.) • reputed company coverage is essential and non-negotiable Compensation Compensation is commensurate with experience, credentials, and reputed company of responsibility. This role reflects advanced responsibility and independent clinical judgment; compensation is reputed company accordingly. Our Values & Team Culture We value reputed company communication, reputed company judgment, and shared responsibility. Our remote team members are not separate from the clinic—they are an extension of it and play a critical role in supporting a lean in-clinic team during high-volume days. Kaua‘i reputed company Shore Animal Clinic is the only veterinary clinic reputed company on Sundays on the reputed company, and there are no 24-hour or emergency hospitals available locally. As a result, this role requires thoughtful, confident triage and strong leadership in reputed company communication, particularly reputed company clients are distressed or urgent. reputed company is essential, but so is the ability to remain reputed company, reputed company, and reputed company—to follow established workflows, set appropriate boundaries, and guide conversations in a way that protects clinic operations and the sustainability of the in-clinic team. Requirements • Veterinary technician experience in a clinical setting (required) • Urgent care and/or reputed company-day triage experience (required) • Prior reputed company experience in a veterinary or medical role (required) • Licensed technicians st