Sales Call Center Representative
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Title: Sales Call Center Representative I
Company: Oak Street Health
Location: Remote
Role Description:
This role is for a talented and competitive, full-time telemarketing Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative.
Sales Representatives are required to attend a mandatory 4-week training course, 8 am - 5:30 pm Monday through Friday. Trainees are required to attend each day of training, actively participate, and pass a series of exams to graduate training.
Sales center hours of operation are 5 am - 7 pm, Mon-Sat. Hours of operation are subject to change based on business needs.
Core Responsibilities:
- Make outbound telemarketing calls to prospective patients
- Make 300+ outbound calls daily and work to convert them to new patients
- Understand patient needs and requirements and articulate Oak Street's unique proposition
- Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
- Understand Medicare Basics and insurance
- Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas
- Other duties, as assigned
Remote Work Requirements:
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment required as well as reliable dependent care during working hours
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC
Ability to participate in classroom-style remote training sessions
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
What are we looking for?
- Call center outbound sales experience and/or telemarketing
- Comfortable in a base + bonus salary structure
- Proficient in learning new technology and communication tools
- Good attendance and time management skills are critical for success in this role
- Experience working with Salesforce, or similar CRM is preferred
- Proficient with navigating multiple systems while speaking to prospects
- Excellent listening and communication skills
- Open to constructive feedback
- Ability to multitask, prioritize, and manage time effectively
- Coachable and a desire to learn a new industry
- High School diploma or equivalent required; undergraduate degree preferred
- US work authorization
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$15.00 - $32.31
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Remote
Skills:
Broadband, Call Centers, Communication Skills, Customer Relationship Management (CRM), Establish Priorities, Geography, Healthcare, Insurance, Medicare, Modems, Multitasking, Needs Assessment, Network Routers, On Site Support, Outbound Call Centers, Outbound Telemarketing, Revenue Growth, Safety/Work Safety, Sales, Salesforce.com, Telemarketing, Telesales, Time Management, Work From Home
CVS Health Corp
CVS Health offers a world of promising job opportunities across a diverse range of careers in everything from corporate and pharmacy roles to retails positions. No matter where you work at CVS Health, your unique skills, talents and abilities are welcome and valued. We recognize and reward greatness and want our employees to know their work is making a difference in the lives of millions. Join us today. Together we can continue making innovative, high-quality health and pharmacy services safe, affordable and accessible – for all.
Company Size:
10,000 employees or more
Industry:
Biotechnology/Pharmaceuticals
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