Senior Customer Order Management Representative
Job Description:
- Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded
- Manages customer account activity, including customer order fulfillment, backorders/substitutes, product change requests, new/lost business submissions, and customer questions/issues
- Provides outsourced services relating to invoicing, reimbursement, and/or other services through liaison work, research, and problem/dispute resolution
- Supports process improvement initiatives
- Builds relationships with key business stakeholders to improve customer service collaboratively
- Communicates with customers regarding needs, questions, and concerns and troubleshoots issues
- Manages cases involving reporting, backorders, customer complaints, and pricing; processes product complaint and incident reports
- Supports general sales by analyzing account histories and coordinating internal resources
- Investigates and reports anomalies and discrepancies in point-of-sale systems, website ordering, and customer complaints
- Redirects customers to applicable in-house resources as necessary
Requirements:
- 3-6 years of experience, preferred
- High School Diploma, GED or equivalent work experience, preferred
- Demonstrated ability to work in a fast-paced, collaborative environment
- Highly motivated and able to work effectively within a team
- Strong communication skills with the ability to build solid relationships
Benefits:
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
