Specialty Care Patient Engagement Team Lead

October 3, 2026

Job Description:

Lead the Patient Engagement Enablement Team and report to the Specialty Care Patient Solutions Strategy and Enablement Lead
Partner with Patient Engagement leadership to translate strategy and priorities into clear direction for the Enablement Team
Create a high-performing organization through talent planning, career development, performance management, hiring, reviews, compensation, and diversity initiatives
Ensure field teams have the tools, content, training, and technology needed to engage patients, caregivers, and key stakeholders
Support communication strategy and change management for major initiatives and organizational shifts
Oversee GTM Excellence strategy and execution, MLR/RC cycles, targeting and territory models, and program governance
Align GTM Excellence strategy and tactics with each program’s lifecycle stage
Ensure go-to-market deliverables and tactics launch on time and escalate timeline risks
Oversee digital solutions including Polaris, Pharmlogic dashboards, and field- and patient-facing tools
Lead the Enablement Team’s engagement on AI strategy and prioritize AI roadmaps
Ensure digital and AI capabilities launch on time and are continuously optimized through field feedback
Champion data and analytics discipline and coach the team to generate and apply data-driven insights
Ensure KPIs, dashboards, and performance reporting are defined and maintained across Patient Engagement programs
Review analyses and insights before they inform strategic decisions
Deliver reporting and actionable insights to Patient Engagement and Patient Solutions leadership
Lead cross-functional initiatives with brand/marketing, Patient Solutions Enablement, IIS, Digital, GCET, and other partners
Improve ways of working across Patient Solutions and CFC teams
Prioritize continuous improvement projects, processes, and resources
Maintain training roadmaps with GCET so field and program teams are equipped as capabilities roll out

Requirements:

8+ years of combined pharmaceutical or biotech experience spanning Patient Engagement, enablement/operations, patient or consumer marketing, and field enablement
Previous people leadership experience, with a track record of leading a high-performing organization
Track record of leading enablement functions that build capabilities driving field and program execution
Experience building launch plans and powering successful product and/or team launches from planning through execution
Experience leading in matrix organizations, including leading without authority
Ability to manage both direct and indirect reports
Strong data, analytics, and reporting acumen
Experience shaping or deploying AI-enabled tools or digital capabilities in a commercial or patient engagement context
Ability to influence key stakeholders internally and externally
Effective planning, prioritization, and organizational project skills
Strong, proven project management skills, demonstrating the ability to deliver multiple time-horizon-focused projects simultaneously
Strong interpersonal, written, and verbal communication skills
Experience supporting leaders with communication strategy and change management for large-scale initiatives
Strong executive presence and presentation skills
Experience communicating to senior leadership and cross-functional audiences
Good judgment and high ethics
Headquarters knowledge with proven experience working across cross-functional HQ departments, teams, and business units (preferred)
Experience leading distributed, cross-disciplinary teams toward a shared strategic outcome (preferred)
Experience shaping strategy for specialty care patient engagement (preferred)
Advanced degree (preferred)
Candidates must be authorized to be employed in the U.S. by any employer
U.S. work visa sponsorship is not available now or in the future
Position requires permanent work authorization in the United States

Benefits:

401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Bonus target of 22.5% of base salary through Pfizer’s Global Performance Plan
Eligibility to participate in Pfizer’s share based long term incentive program
Relocation assistance may be available based on business needs and/or eligibility

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