Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

The Alumni Employment Data Representative serves as a point of contact for SNHU alumni and is responsible for conducting phone and email outreach to obtain employment-related information. This position plays an important role in supporting the university's employment outcomes reporting efforts through accurate data collection and documentation. The successful candidate will be a highly motivated self-starter with strong communication skills, exceptional attention to detail, and the ability to maintain professionalism while engaging diverse populations. This individual must be comfortable using technology and managing sensitive information with discretion and confidentiality.

Primary Duties and Responsibilities

• Conduct outbound phone and email outreach to alumni to collect employment and career-related data.
• Communicate professionally and effectively with alumni while building rapport and encouraging participation.
• Handle a high volume of outbound contacts and follow-up communications.
• Accurately document employment information and outreach outcomes in internal reporting tools and databases.
• Utilize university technology platforms, including outbound phone systems, Microsoft Outlook, SharePoint, and other web-based applications.
• Maintain accurate records with a strong attention to detail and commitment to data quality.
• Manage confidential and sensitive alumni information in accordance with university policies.
• Prioritize and organize outreach activities to meet established productivity and quality goals.
• Troubleshoot and resolve basic data discrepancies through appropriate follow-up and research.
• Perform additional duties as assigned.

Minimum Qualifications

• Current SNHU student in good academic standing.
• Strong verbal, written, and interpersonal communication skills.
• Ability to communicate professionally with alumni and other stakeholders.
• Demonstrated attention to detail and commitment to data accuracy.
• Ability to manage time effectively and work independently with limited supervision.
• Proficiency with Microsoft Office applications, email, and web-based technologies.
• Ability to learn and effectively utilize call center technology, data tracking tools, and SharePoint.
• Strong organizational and problem-solving skills.
• Ability to maintain confidentiality when handling sensitive information.
• Work study included as part of financial aid package

Preferred Qualifications

• Previous customer service, call center, administrative, or data entry experience.
• Experience making outbound phone calls in a professional environment.
• Familiarity with Microsoft 365 applications, including SharePoint and Excel.
• Experience working with confidential information and maintaining accurate records.
• Experience engaging diverse populations through phone or email communication.

Working Conditions

• Primarily remote or office-based computer and phone work.
• Position requires frequent outbound phone outreach and prolonged use of a computer.
• Flexible schedule based on departmental needs and student availability.
• May require occasional evening hours to maximize alumni engagement.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

If you have a disability and require a reasonable accommodation to fully engage in any part of the application or hiring process, please complete the Accommodation Request form or contact us at 603-626-9447. A member from the Employee Accommodation Support Center will be in contact with you within two business days to discuss your request.

Compensation