Technology & Community Support Specialist (Part-Time, Remote)

October 15, 2026

Technology & Community Support Specialist (Part-Time, Remote)

Help power transportation access for older adults nationwide. ITNAmerica®, based in Portland, Maine, is the first and only national nonprofit transportation network for America's aging population — leading community-based transportation through research, policy, and education. Our enterprise platform, ITNRides, supports volunteer, member, logistics, and financial management for community transportation programs across the country.

We're looking for a detail-oriented, tech-savvy problem-solver to support our ITNRides platform and the communities that rely on it. This is a part-time, remote role at 24 hours/week — great for someone who wants flexible, meaningful work with a mission-driven organization.

Compensation: $42,000/year

What you'll do:

● Provide technical support on the ITNRides platform (ITNCountry and ITN Affiliate sites), primarily in Salesforce and ITNRides itself

● Support internal staff with technical questions and troubleshooting

● Work with the CTO to define specifications and designs for new software features

● Identify bugs and issues, write Jira tickets, and help drive solutions

● Test new features and fixes ahead of production release

● Build new reports and list views for customers and internal teams

● Perform data cleanup, typically tied to bug fixes

● Create user documentation for ITNRides and Salesforce (for site users, staff, and IT)

● Coordinate remote tools (Zoom, Teams, etc.) and outreach logistics to connect with stakeholders — including ITNCountry/Affiliate site staff and end users, UX/user testing participants, the ITNAmerica Annual Meeting, and our Philanthropic Collaborative

● Other duties as assigned

What you bring:

● A detail-oriented approach and comfort working with data and software applications

● Solid grasp of UX/UI principles

● Experience with complex software implementations; Salesforce experience preferred

● Transportation or logistics systems experience a plus

● Strong written and verbal communication with both technical and non-technical audiences

● Self-motivated — able to take initiative and work independently

● Strong collaborator in a professional, remote-first environment

● Skilled at prioritizing and sticking to a work plan and timeline

Benefits:

● 6 days vacation

● 3 days paid sick leave

● 9 paid holidays

● Long-term and short-term disability coverage

Interested? Apply today to ITJobs@ITNAmeric.org and help us keep older adults connected to their communities.

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