Advisory Consultant – Raiser's Edge NXT
Job Description:
- Provide prescriptive, outcomes-focused consulting to a diverse portfolio of Raiser’s Edge NXT customers
- Understand customer needs and craft roadmaps to adopt or expand functionality to achieve desired outcomes
- Engage with customers throughout their engagement, from implementation through renewal
- Support customers with new releases, business process adjustments, onboarding new staff, and maximizing subscription value
- Partner with Sales, CSMs, and other services teams across the customer journey
- Shape the Advisory+ offering by sharing insights and expertise
- Collaborate with cross-functional teams to enhance customer experience
- Serve as a subject matter expert on sales calls to expand the Blackbaud Advisory+ footprint
Requirements:
- 5+ years of experience using, supporting, or consulting on RE7 and RENXT
- Experience in multiple areas of fundraising, for example annual or major giving, is encouraged
- Comfortable engaging with key stakeholders and end-users
- Experience with driving organizational change and making recommendations to customers
- Strong attention to detail and ability to understand customer needs
- Ability to successfully manage a portfolio of customers
- Self-starter mindset by proactively managing customer deliverables with limited supervision
Benefits:
- Medical, dental, and vision insurance
- Remote-flexible workforce
- Wellness Programs
- 401(k) program with employer match
- Flexible paid time off
- Generous Parental Leave
- Donations for Doers
- Pet insurance, legal and identity protection
- Tuition reimbursement program