AI & Automation Operations Manager

October 7, 2026

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technology Operations Support

Job Category:

Scientific/Technology

All Job Posting Locations:

Raritan, New Jersey, United States of America, Singapore, Singapore

Job Description:

AI & Automation Operations Manager

Position Summary

The AI & Automation Operations Manager will lead the design, implementation, and operationalization of AI-driven workflows, intelligent automation, and observability capabilities across IT Operations and IT Service Management (ITSM). This role is responsible for advancing the organization's journey toward AI-augmented and autonomous operations by leveraging AIOps, Observability tools, Service Now and Generative AI technologies to improve service reliability, reduce operational risk, and accelerate incident resolution.

The role will also provide operational support within the Digital Command Center (DCC), supporting major incident management, executive communications, and continuous service improvement initiatives.

Key Responsibilities

Primary Responsibilities

AI Incident Management

Design and implement AI-powered workflows for incident detection, triage, categorization, prioritization, and routing.
Develop AI-assisted root cause analysis, incident enrichment, and predictive incident management capabilities.
Create intelligent remediation runbooks and automated response workflows.
Drive reduction of alert noise through event correlation and service intelligence.

AI-Driven Problem & Change Management

Build workflows that identify recurring issues and proactively generate problem investigations.
Implement AI-enabled trend analysis, risk scoring, and change impact assessments.
Support automated generation of knowledge articles, PIR summaries, and operational insights.

AI-Augmented Autonomous Operations

Develop self-healing and closed-loop remediation capabilities.
Expand automation across observability tools and ITSM processes.
Establish governance and operational controls for AI-enabled decision-making and autonomous actions.
Create dashboards and metrics to demonstrate operational efficiency, reliability improvements, and business value realization.

Secondary Responsibilities

Digital Command Center (DCC) Operations

Serve as Incident Commander or Major Incident Manager during high-severity incidents.
Lead cross-functional incident bridges and coordination efforts.
Develop and deliver executive communications and stakeholder updates.
Support Incident, Problem, Change, and Knowledge Management governance activities.
Drive continuous improvement initiatives to enhance operational maturity and resiliency.

Required Qualifications & Skills

Experience

5+ years of experience in monitoring, event management, AIOps, observability, production engineering, Site Reliability Engineering (SRE), or IT operations.
3+ years of hands-on Observability agentic workflows and Service Now Agent Orchestrator deployments for Operations Center environments.
Proven experience implementing operational automation, orchestration, or AI-driven solutions.
Experience supporting enterprise-scale applications and business-critical services.
Experience leading or supporting major incident management activities.

Technical Skills

Strong Splunk, Now Assist development and troubleshooting skills.
Experience with data onboarding, event normalization, MCP service modeling, KPI creation, dashboard development, and analytics.
Knowledge of Generative AI, AI Agents, Copilot technologies, and AI-assisted workflow design.
Experience with Python, PowerShell, Bash, REST APIs, or similar automation technologies.
Experience integrating observability, monitoring, cloud, and ITSM platforms.
Strong understanding of Incident, Problem, Change, and Knowledge Management processes.
Experience with ServiceNow or equivalent ITSM platforms.

Leadership & Collaboration

Excellent communication, documentation, and stakeholder management skills.
Ability to lead under pressure during critical incidents and service disruptions.
Strong analytical, problem-solving, and continuous improvement mindset.
Experience working effectively within global, cross-functional delivery teams.

Preferred Qualifications

ITIL certification.
Splunk Power User, Admin, Architect, or ITSI certifications.
ServiceNow certifications.
AI, Machine Learning, Data Analytics, or Automation certifications.
Cloud certifications (AWS, Azure, or GCP).
Experience implementing autonomous operations or self-healing platforms.

Required Skills:

Preferred Skills:

Critical Thinking, Cross-Functional Collaboration, Empowering People, Human-Computer Interaction (HCI), Industry Analysis, Operational Excellence, Organizing, Product Knowledge, Product Lifecycle Management (PLM), Program Management, Quality Assurance (QA), Resource Planning, Service Request Management, Software Development Management, Technical Credibility, Technical Support, Technical Writing

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: -

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...