Call Center Agent

October 5, 2026

Weekly Pay | Hourly Pay + Commission + Bonuses Urgently hiring. Start ASAP. Why Southern National Roofing Southern National Roofing is where effort turns into opportunity. We train from the ground up, promote based on performance, and reward people who show up and execute. Many of our leaders started in roles just like this one. We are a $20M+ residential roofing company, ranked #93 on the Roofing Contractor Top 100, #116 on the Top 500 Remodelers, #379 on the Inc. 5000, A+ BBB Accredited, and a Top 2% Master Elite Roofer nationwide. Description Southern National Roofing is seeking an enthusiastic and friendly Call Center Agent to join our team. Our professional roofing company focuses on energy-efficient residential roofing replacement, specializing in products and installation methods that cater to the unique climate and building challenges in the southeastern United States. We are certified to install most roofing brands, including North America’s top-selling Timberline® roofing shingles by GAF. As an integral part of our inside sales team, you will be responsible for providing exceptional customer service to our existing and potential clients — and directly contributing to the growth of our business. The Role This is a full-time W-2 inside sales position where your performance directly impacts what you earn and how quickly you advance. You will be the first point of contact for homeowners and prospects — fielding inbound calls, following up with our database, and generating qualified appointments for our outside sales team. You are building relationships. You are creating qualified opportunities. Responsibilities <ul><li>Field inbound calls from our field marketing team as well as clients and prospective clients to schedule appointments</li><li>Daily telephone outreach to our database of customers and prospects</li><li>Promote our eco-friendly roofing products and services to prospective and existing clients</li><li>Generate qualified appointments for our outside sales division</li><li>Participate in ongoing department meetings and training sessions </li></ul>Compensation <ul><li>W-2 full-time position</li><li>Hourly pay + commission + performance bonuses</li><li>First-year team members earn $35,000–$60,000</li><li>Earnings vary based on performance and consistency </li></ul>Schedule <ul><li>Full-time, on-site role</li><li>40 hours per week, morning, afternoon and evening shifts available, weekend availability required</li><li>No overnight travel required </li></ul>Requirements <ul><li>Comfortable speaking with people by phone — friendly, professional, and confident</li><li>A positive attitude and strong desire to succeed</li><li>Professional appearance and demeanor</li><li>Strong communication skills, both verbal and written</li><li>High school diploma or GED</li><li>Valid driver’s license and reliable vehicle (to commute to and from the office)</li><li>Ability to work full-time, 40 hours per week, morning, afternoon and evening shifts available, weekend availability required. </li></ul>Benefits <ul><li>Competitive hourly pay + commission + bonuses</li><li>Health, Dental, and Vision insurance</li><li>Recognition and rewards for high performance</li><li>Ongoing sales training and coaching</li><li>A vibrant team culture with regular events and activities</li></ul>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...