Care Specialist, Part Time – Weekend Day Shift

October 5, 2026

Job Description:

Provide expert, empathetic chat support to users, addressing practical and emotional needs
Provide phone support, primarily via inbound calls, addressing scheduling needs, explaining Empathy’s offerings, and answering logistical questions
Assist in creating detailed Care Plans
Complete requests related to closing accounts, funeral pricing and planning, sourcing vendors or professionals, and other request types
Conduct comprehensive research to identify essential resources
Maintain the Care Team knowledge base and role-related resources
Connect users to Empathy-specific tools and resources as a product expert
Identify professional development training opportunities
Relay user insights and knowledge gaps to support product development
Meet SLA requirements through organization, documentation, and time management
Collaborate across functions and adapt to operational tasks
Complete training and provide feedback to improve information sharing
Escalate issues appropriately and protect sensitive user data
Engage in short-term projects as directed by management

Requirements:

Warm-hearted, empathetic, and patient team members
Excellent verbal and written communication skills
Experience in a customer-facing role/counseling/support/concierge services or related fields (including internships)
Ability to quickly adopt and navigate new technology, tools, and platforms with a strong ability to adapt to evolving digital environments
Comfort working within defined procedures and translating complex steps into clear guidance
Excellent communication, organizational, and interpersonal skills
Strong love of learning and conducting research in unfamiliar fields
Demonstrated problem-solving abilities involving challenging deadlines and priorities
Ability to work consistently and independently during overnight hours, with strong time management and focus throughout the shift
Ability to organize multiple tasks and projects and maintain control of workflow
Ability to analyze situations and make independent professional judgments without close supervision
Experience or training in warm line support, education, public health, grief counseling, disability services, resource navigation, or related fields
Familiarity with Google Suite, Slack, Zendesk, or similar platforms
Resume and cover letter submission required

Benefits:

Company equity in a high-growth start-up
Annual remote work stipend
Annual wellness stipend
Paid bereavement leave
Comprehensive health insurance coverage
Generous paid time off, including company holidays, vacation days, and paid leaves
Retirement savings plan with employer matching

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...