Clinical Risk Specialist
Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!
We are looking for an experienced Clinical Risk Specialist to join our Clinical Quality, Risk Management team. This role would be responsible for identifying, assessing, and mitigating clinical risk. We are looking for someone who has experience providing Clinical Risk Management and wants to bring their talents to a "for purpose" space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
*This is a remote position with a typical schedule of Monday-Friday daytime hours; Eastern Timezone preferred, but some flexibility if able to attend meetings. Talkspace Headquarters is located in NYC but we do not require New York residence for this role.*
What You'll Do
- Risk Monitoring & Response
- Review and document adverse incidents, crisis alerts, higher level of care needs.
- Apply clinical expertise to assess risk-related concerns.
- Provide guidance and/or consultation to providers following a risk-related incident.
- Facilitate debriefing and Psychological First Aid (PFA) following significant sentinel events, as assigned.
- Escalate high-risk or complex concerns for leadership review.
- Provider Support & Education
- Offer consultation to providers on clinical risk management topics (e.g., documentation, ethical practice, safety planning, mandated reporting.)
- Participate in provider onboarding, risk-focused learning communities, and other training initiatives.
- Assist in developing clinical risk education materials.
- Connect providers to appropriate support teams and resources when needed.
- Quality Oversight & Improvement
- Partner with Quality Management to investigate complaints and evaluate clinical quality.
- Conduct audits and quality reviews.
- Contribute information and findings that inform provider action plans and quality improvement processes.
- Risk Data & Trends
- Gather, organize, and maintain accurate risk-related data.
- Track and report patterns or anomalies that may indicate emerging trends.
- Summarize and contribute insight to inform leadership review and reporting.
- Technology & Innovation
- Utilize technology systems and tools that support clinical risk management workflows to improve efficiency and accuracy.
- Stay current on emerging tools that can strengthen risk monitoring.
- Policy & Systems Development
- Apply Clinical Risk Management SOPs, policies, and workflows consistently in daily work.
- Provide feedback on policies, procedures, and systems based on experience.
- Participate in testing and evaluation of processes or systems.
- Support the communication of updates to providers, colleagues, and other teams/departments as needed.
- Cross-Functional Collaboration
- Share information and coordinate with other clinical teams and other departments, as appropriate.
- Participate in cross-team/departmental projects or initiatives related to safety and risk management.
- Other Duties
- Perform other duties as assigned.
About You
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- Master's degree from an accredited University/College in social work, counseling, marriage and family therapy, psychology, or related field.
- Current independent, unrestricted clinical licensure (LCSW, LMHC, LPC, LMFT, Psychologist, or equivalent).
- 3+ years of post-licensure experience as a mental health clinician
- 2+ years of direct clinical experience delivering care as a telehealth practitioner.
- Experience in clinical risk management and crisis intervention.
- Familiarity with clinical quality expectations and ability to consistently apply ethical and clinical best practice standards.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively as part of a team.
- Technologically proficient; Familiar with Google Workspace and able to learn new systems.
Preferred- Experience in delivering care in acute, crisis, or high-acuity settings (e.g., emergency department, inpatient, mobile crisis, IOP, PHP, residential)
- Demonstrated ability to manage adverse incidents and risk-related workflows, including:
- Reviewing, assessing, and documenting incidents accurately using clinical judgment.
- Providing consultation and guidance to providers following risk-related concerns.
- Coordinating higher level of care referrals.
- Experience:
- Completing clinical documentation audits and quality reviews.
- Facilitating clinical training.
Strongly Preferred- 6+ Years of post-licensure clinical experience with demonstrated expertise in clinical risk and quality management.
- Experience:
- Providing clinical supervision, consultation, or mentorship to clinical peers.
- Facilitating clinical risk-management training.
- Contributing to clinical procedure and policy development/improvement.
- Demonstrated ability to gather, organize, and maintain risk-related data to support analysis, reporting, and decision-making by leadership and stakeholders.
Benefits
- Comprehensive Medical, Dental and Vision plans coverage
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO and Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
Compensation
At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.
The base salary range for this role is $75,000 - $82,000 per year. Within the salary bands, leveling corresponds to each candidate's relevant experience, skills as assessed during the interview process, education, and applicable certifications.
Why Talkspace?
Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms.
Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone.
Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide. Talkspace is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.
Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!
EQUAL OPPORTUNITY EMPLOYER
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don't meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.
Remote
Skills:
Acute Care, Auditing, Benchmarking, Clinical Best Practices, Clinical Competency, Clinical Medicine, Clinical Practices/Protocols, Clinical Study Publications, Clinical Support, Clinical Training, Communication Skills, Crisis Intervention, Cross-Functional, Data Analysis, Dental Insurance, Diversity, Documentation, Emergency Care, Family Social Work, First Aid, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Providers, Healthcare Quality, Leadership, Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Mental Health Counselor (LMHC), Management Consulting, Mentoring, Military, Onboarding, PHP Scripting Language (PHP Hypertext Preprocessor), Patient Care, People Management, Policy Development, Power Amplifier, Presentation/Verbal Skills, Procedure Development, Process Analysis, Psychiatry and Mental Health, Psychology, Psychotherapy, Quality Management, Quality of Care, Risk, Risk Management, Social Work, Standard Operating Procedures (SOP), State Laws and Regulations, Team Building, Team Player, Telehealth, Testing, Trend Analysis, Vision Plan, Writing Skills
Talkspace
Talkspace is the world's leading online therapy company. With over 300,000 users and hundreds of therapists interacting on our platform, Talkspace is changing the way people connect with mental healthcare. Therapists who work with Talkspace interact with their clients remotely, through the Talkspace website and mobile app. The platform uses private text, audio and video messaging, as well as live video and audio sessions. Talkspace has been featured in The New York Times, The Wall Street Journal, and other well-known publications.
Company Size:
20 to 49 employees
Industry:
Healthcare Services
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