Collector Inbound
Job Description:
- Handle inbound calls on past-due mortgage and/or maintenance accounts, including third-party servicing and collecting, via phone and mail
- Conduct collection activity in accordance with company and Federal regulations
- Assist owners with understanding terms and conditions related to their ownership and contracts
- Maintain required phone activity, contact percentages, and other key performance indicators
- Legally, ethically, and confidentially handle correspondence and payments
- Maintain organized support documentation for owner accounts and request skip tracing as necessary
- Assist collections staff with daily processes and procedures
- Complete assigned company training and compliance courses
- Adhere to company standards, policies, and procedures
- Handle outbound owner contacts for less than 30% of work time when required
- Perform other related duties as assigned
Requirements:
- High School/GED
- Excellent communications skills
- Must meet federal and state licensure requirements
- Flexible schedule Monday–Saturday from 8am to 7pm
- More than 6 months collections experience or related area (Customer Services or Sales) (advantageous)
- Timeshare Industry, Financial Services or Banking experience (advantageous)
- Effective communication skills
- Ability to handle pressure and remain calm with customers
- Knowledge retention and recall to provide accurate information to customers
- Problem solving
- Team player
Benefits:
- Inclusive culture of belonging
- Recognition, rewards, and support for achievements
- Reasonable accommodation for individuals with disabilities
- Company training and compliance courses
