Customer Service Representative, Bilingual – Spanish, Part-Time, Weekends

October 7, 2026

Job Description:

Serve as the first point of contact for customers
Complete call center representative functions effectively and professionally
Receive and handle customer telephone questions and complaints
Answer inbound calls in a timely manner
Respond to customer inquiries and provide personalized customer service
Manage and update customer profiles with customer status
Coordinate with departments to achieve customer satisfaction
Build customer loyalty by meeting customer expectations
Evaluate customer problems and provide logical, lasting solutions
File customer disputes in accordance with Regulation E
Reply to corresponding emails
Establish and maintain effective coordination with other departments and management
Keep the supervisor informed of significant problems
Correspond with the Fraud Department regarding potential fraudulent activity
Maintain effective working relationships with the operations department

Requirements:

Customer Service Experience
English and/or bilingual English & Spanish
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among a customer service team
Attentiveness and patience
Time-management skills
Must reside in the United States and be work authorized
Transcard is unable to offer visa sponsorship
Bachelor's degree preferred or equivalent work experience
Availability for the specified Eastern Standard Time schedule: Friday-Sunday, 12pm-8pm EST

Benefits:

Medical, Dental, & Vision benefits starting the first of the month following the month of hire
401(k) Match
Paid Time Off
Life-Disability Insurance
Additional benefits ('and more')

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